Christina Smith
Huntington Beach,United States
Summary
Detail oriented and proactive professional with expertise in client service coordination, account management, and operational support. Skilled in building strong client relationships, ensuring accuracy and timeliness, and delivering solutions in fast-paced environments. Highly organized, analytical, and adept at working independently to drive efficiency and client satisfaction.
Overview
29
29
years of professional experience
Work History
Consultant
AT&T
11.2022 - Current
- Evaluated client needs and expectations, establishing clear goals for each client
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Created a need for clients that would result in a sale.
- Defined and resolved multiple complex issues to satisfaction
- Assess escalations and resolve accurately and timely to meet customer expectations
Accounts Client Relations Manager
American Lenders Service Company
05.1996 - 06.2018
- Was responsible for reviewing and accepting all new accounts
- Review new accounts for most recent information and accuracy.
- Skip tracing using TLOxp and social media
- Update accounts with new information
- Recovery assignment and data management using RDN
- Responsible for optimizing repossession workflow using ClearPlan
- Update new details to clients and all channels
- Maintained open lines of communication and tight client relationships with accurate and timely account information effectively addressing any concerns or issues that arose
- Kept inventory of stored vehicles forwarding all documentation and post recovery details to clients ensuring compliance and completion.
- Assisted in the development of marketing materials targeted at potential clients, showcasing the company''s strengths and value proposition.
- Monitored industry trends and competitor activity to inform strategic decision-making and maintain a competitive edge in the market.
- Actively participated in networking events and conventions within the industry in order to establish new connections as well as strengthen existing relationships.
- Served as an escalation point for complex client issues requiring senior management intervention; worked closely with various departments in order to reach a satisfactory resolution.
Education
Associate Of Applied Business - Marketing Management
Golden West College
Huntington Beach, CASkills
- Strong organizational skills
- Exceptional/effective communication
- Deadline management
- Account management
- Detail-oriented
- Self motivated
- Client relationship management
- Documentation and reporting
- New account creation
- Self motivated and highly skilled in remote work
Timeline
Consultant
AT&T
11.2022 - Current
Accounts Client Relations Manager
American Lenders Service Company
05.1996 - 06.2018
Associate Of Applied Business - Marketing Management
Golden West College