Desired Job Title
Customer Service RepresentativeSupervisorWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Cleveland, Ohio, US
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
Christina Smith
Cleveland,Ohio
Work Preference
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Spectrum
15304 Neo Parkway
04.2019 - Current
- Resolved customer inquiries through effective problem-solving and product knowledge.
- Managed high-volume call center operations, ensuring timely responses to customer requests.
- Trained new team members on customer service best practices and company policies.
- Implemented process improvements that enhanced customer satisfaction ratings significantly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Supervisor
Dish1up
3634 Euclid Ave #100 Cleveland, Ohio 44115
09.2017 - 04.2019
- Supervised daily operations to ensure adherence to quality standards and efficiency goals.
- Trained and mentored staff, fostering a collaborative work environment and improving team performance.
- Implemented process improvements that enhanced workflow efficiency and reduced operational bottlenecks.
- Managed inventory control, optimizing stock levels to meet demand while minimizing waste.
- Conducted regular performance evaluations, providing constructive feedback to support employee development.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Education
Associates - Business Management
Cuyahoga Community College
Cleveland, OH05-2019
Skills
- Proficient in using hand and power tools such as saws, drills, sanders, and routers
- Skilled in reading and interpreting blueprints and schematics
- Experienced in designing and building custom furniture and cabinetry
- Knowledgeable in different types of wood and their characteristics
- Strong attention to detail and ability to produce high-quality work
- Data entry
- Critical thinking
- Active listening
- Customer service
- Customer relations
- Problem resolution
- Call center experience
- Microsoft Excel
- Complaint resolution
- Payment processing
- Call center operations
- Microsoft outlook
- Scheduling
- Call management
- Paperwork processing
- Order processing
Accomplishments
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
Timeline
Customer Service Representative
Spectrum
04.2019 - Current
Supervisor
Dish1up
09.2017 - 04.2019
Associates - Business Management
Cuyahoga Community College