CHRISTINA SNOWDEN
Chicago,IL
Summary
Dynamic Customer Service and Operations professional with over 10 years of experience managing high-volume inquiries, resolving complex complaints, processing applications, and maintaining meticulous customer records. Expertise in troubleshooting issues and enhancing workflows, consistently delivering high-quality service that elevates customer satisfaction and fosters brand loyalty. Proficient in compliance protocols, CRM systems, and cross-functional collaboration, ensuring seamless operations and a positive customer experience. Committed to driving operational excellence and contributing to organizational success through strategic problem-solving and a customer-centric approach.
Overview
14
14
years of professional experience
Work History
Final Resolutions Representative, Compliance
Enova International
2018.01 - 2025.01
- Served as primary point of contact for escalated customer complaints, resolving 100+ cases monthly in compliance with OCC guidelines
- Investigated account issues and delivered timely, customer-focused resolutions
- Maintained accurate records of investigations, updates, and corrective actions in internal systems
- Tracked and resolved tickets in JIRA, improving turnaround time by 90%
- Prepared compliance reports outlining findings and recommendations
Senior Loan Processing Representative
Enova International
2015.01 - 2018.01
- Processed and reviewed 50+ loan applications weekly, ensuring accuracy and compliance
- Contacted customers via phone and email to collect documentation and resolve discrepancies
- Approved or declined applications based on financial review, maintaining 100% accuracy
- Updated customer data across systems to ensure database integrity
- Trained and supported new hires to improve team productivity
Customer Account Executive II
Comcast
2011.01 - 2015.01
- Handled 100+ inbound calls daily regarding billing, repairs, and product inquiries
- Resolved complaints using solution-focused communication
- Troubleshot service and account issues, reducing repeat calls
- Processed service orders, scheduled appointments, and updated CRM records
- Educated customers on products and services, contributing to 85% increase in sales conversions
Education
High School Diploma -
Steinmetz High School
Chicago, ILSkills
- Customer Service Support
- Complaint Resolution
- Account Management
- Order & Application Processing
- CRM & Database Management (JIRA)
- Data Entry & Record Accuracy
- Regulatory Compliance (OCC)
- Troubleshooting
- Process Improvement
- Team Training
- Goal-oriented mindset
- Client relationship building
Timeline
Final Resolutions Representative, Compliance
Enova International
2018.01 - 2025.01
Senior Loan Processing Representative
Enova International
2015.01 - 2018.01
Customer Account Executive II
Comcast
2011.01 - 2015.01
High School Diploma -
Steinmetz High School