CHRISTINA SOLOMON
Senior Food Service And Retail Manager
Albany,CA
Summary
Experienced senior level, multi-unit retail manager and, customer service specialist in high volume locations. I am passionate about raising the customer experience and garnering relationships with brand loyalty. I enjoy hiring and developing talent to build great teams, and ensure the most proficient everyday operations. My skillset includes hiring, employee development, cost control, flow through, public relations, and growth. I am proficient with POS, Aloha, Kronos, Microsoft Excel, Word, Outlook, Publisher and PowerPoint, and ordering procedures.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
FOOD SERVICE and CATERING MANAGER
EPICUREAN GROUP
WALNUT CREEK, CA
01.2018 - Current
- Orchestrated positive customer experiences by overseeing every area of retail and catering operations.
- Set schedules for staff by planning and designating shifts and hours
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Designed catering packages to increase sales and customer experience.
- Developed unique events and special promotions to drive sales.
STORE MANAGER
PEETS COFFEE AND TEA
BERKELEY, CALIFORNIA
01.2015 - 01.2018
- Lead the store team in executing daily retail operations in a high volume location by providing consistent quality customer service to patrons with food beverage and merchandise
- Responsible for the overall store performance, by supervising in all aspects of store operations such as store presentation, store promotions, visual merchandising, and everyday merchandise marketing
- Exhibits competent business strategy by overseeing operational and financial targets
- Establishes an efficient business model and achieved $440,000 of sales in the past quarter, surpassing the goals set by the district through proper allocation of inventory and labor resources
- Conduct monthly and biannual physical inventory
- Maintain current and accurate business by executing: daily and weekly payroll and labor duties, planning and scheduling
- Supervise in hiring and developing a strong leadership team of 5, and 20 retail team members to ensure uncompromising quality standards.
SENIOR MANAGER
PEETS COFFEE , HIGH FLYING FOODS
SFO, CA
01.2013 - 01.2015
- Responsible for multiple Peets’s licensed partner locations throughout SFO, and sales of 1,500,000 per quarter
- Built strong relationships with all Peet’s partners to ensure brand representation
- Increased overall sales within all units by implementing new ordering techniques and deployment methods
- Proficient at all ordering tasks, inventory control, and cost management to ensure maximum flow through
- Familiar in understanding of union employees protocols and excelled at developing strong teams.
FRONT OF THE HOUSE MANAGER
GUCKENHEIMER AT CHEVRON
SAN RAMON, CA
01.2001 - 01.2007
- Maintained Front of the House Standards in all aspects of customer service for a high volume corporate dining room
- Trained, and supervised 25 to 30 Front of the House staff
- Organized up to 60 catering orders per day, and events for guests ranging from 10 to 500
- Directed daily banking and accounting operations with accuracy
- Ordered and all dry stores, dairy, beverages, and frozen food items
- Responsible for monthly inventories of all beverages, dry stores, and dairy.
Skills
Building Relationships
Verbal and written communication
Schedule optimization
Staff training/development
Customer Satisfaction
Team Building
Deployment
Certification
HAACAP Training
Timeline
FOOD SERVICE and CATERING MANAGER
EPICUREAN GROUP
01.2018 - Current
STORE MANAGER
PEETS COFFEE AND TEA
01.2015 - 01.2018
SENIOR MANAGER
PEETS COFFEE , HIGH FLYING FOODS
01.2013 - 01.2015
FRONT OF THE HOUSE MANAGER
GUCKENHEIMER AT CHEVRON
01.2001 - 01.2007