Christina Soria

• Coordinating and deploying security personnelReceiving and triaging calls. Monitoring alarms, surveillance systems, and other detection technologies. Ensuring timely, accurate responses to incidentsCore Responsibilities:Maintain continuous communication with field personnel and partner agenciesDocument all incidents and dispatch activity with accuracyCollaborate with internal security teams and external response entities. Support emergency and non-emergency operations with professionalism and urgency. Monitored CCTV cameras
• Coordinated dispatch operations to optimize resource allocation and ensure timely service delivery.
• Managed scheduling of security personnel to meet operational demands and client requirements.
• Utilized dispatch software for real-time tracking of security team movements and incidents.
• Communicated effectively with clients and team members to address concerns and provide updates.
• Developed standard operating procedures to enhance consistency in service delivery across teams.
• Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
• Enforced safety procedures for all dispatched personnel, resulting in fewer accidents or incidents in the field.
• Developed strong working relationships with local emergency services to ensure smooth coordination during critical events.
• Maintained detailed records of dispatched calls, resource allocation, and incident outcomes for reporting purposes.
• Collaborated with other departments to streamline processes and improve overall operational efficiency.
• Maintained updated and detailed records of calls in physical and electronic database.

Dispatch of Command Center Dispatch of appropriate departments through the use of radio systems.Communicate effectively with field personnel, providing essential information and instructions.Prioritize and allocate resources based on the nature of the incident.Maintain accurate records of resource assignments and availability in dispatching software systems.Assist in ensuring proper communication between all entities. (Venue, 3rd party vendors, Public safety departments)Operate and utilize computer-aided dispatch (CAD) systems and other relevant technologies.Maintain accurate and detailed records of all communications and actions taken during each emergency incident.In the event of an emergency, receive and respond to emergency and non-emergency calls from the public and other agencies.Collaborate with venue/event personnel, law enforcement, fire departments, and other emergency services to ensure a coordinated response to emergency incidents.Gather critical information to assess the nature and urgency of the situation.

• Call Handling: Answers 911 emergency and administrative lines, gathers crucial information from often distressed callers, and determines the appropriate response.
• Dispatching: Coordinates the deployment of police, fire, or EMS units to scenes, providing necessary, up-to-date information.
• Monitoring Units: Tracks the location and status of all on-duty officers to ensure safety and efficient response times.
• System Operation: Operates sophisticated, multi-channel radio systems, CAD (Computer-Aided Dispatch) systems, and cameras simultaneously.
• Data Management: Enters, updates, and retrieves records from local, state, and national databases (e.g., NCIC), including stolen vehicles, warrants, and missing persons.
• Information Dissemination: Relays information from state motor vehicle files or criminal databases to officers

• Calm Under Pressure: Ability to remain professional and clear-headed during life-threatening situations.
• Active Listening & Communication: Clearly communicates over radio and phone, gathering information effectively.
• Multitasking: Simultaneously handles phone calls, radio traffic, and data entry.
• Technical Proficiency: Strong typing skills and ability to use complex software systems

• Processed and filed incident reports accurately in compliance with departmental procedures.
• Assisted in maintaining records management system to ensure data integrity and accessibility.
• Organized sensitive documents for easy retrieval by officers and staff as needed.
• Coordinated with law enforcement agencies to facilitate information sharing and updates.
• Monitored record requests to ensure timely responses while adhering to privacy regulations.
• Implemented improvements in filing systems to enhance operational efficiency and accuracy.
• Oversaw inventory of records supplies, ensuring availability for daily operations without disruptions.
• Assisted with typing, data entry, and answering incoming calls as required.
• Maintained accuracy of records by verifying accuracy of data in records.
• Generated reports from database systems to track records.
• Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
• Assisted in audits preparation, ensuring all required documentation was easily accessible and uptodate.
• Updated records with new information.
• Sorted all paperwork and documents alphabetically and according to dates and significance.
• Resolved discrepancies in record data through thorough research and cross-referencing of related documents.
• Assisted with record management system implementation and maintenance to streamline operations.
• Collaborated with team members to optimize cross-departmental records management workflows, leading to increased efficiency.
• Provided training to new records clerks to improve knowledge and skills.
• Maintained a high level of customer satisfaction by promptly addressing inquiries and concerns related to records access and usage, demonstrating a commitment to excellent service.
• Followed confidentially regulations to maintain privacy.
• Provided excellent customer care by responding to inquiries and requests for information.
• Trained new staff on proper record-keeping procedures, fostering a consistent approach across the organization.
• Utilized document imaging software to index, store and retrieve records.
• Maintained confidentiality and integrity of records, by enforcing strict access controls and monitoring.
• Compiled, sorted and filed high volume of documents.
• Operated office equipment to scan and copy documents.
• Retrieved file information and made copies for authorized users.
• Created reports, correspondence and spreadsheets with Microsoft Office programs.