Jennie Soriao
Parker,AZ
Summary
Accomplished Lead Medical Assistant with a proven track record at Parker Walk in Clinic, enhancing clinic efficiency through expert training in phlebotomy and patient care coordination. Skilled in HIPAA compliance and critical thinking, significantly improved patient outcomes and clinic workflow. Demonstrates exceptional clinical leadership and patient education.
Overview
16
16
years of professional experience
Work History
Lead Medical Assistant
Parker Walk in Clinic
06.2023 - Current
- Taught patients about medications, procedures, and care plan instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
Lead Medical Assistant
Lakeside Primary
02.2022 - 02.2023
- Taught patients about medications, procedures, and care plan instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Collected and documented patient medical information such as blood pressure and weight.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Reduced wait times for patients through effective scheduling adjustments based on demand patterns.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
Lead Medical Assistant
Parker Walk in Clinic
06.2021 - 02.2022
- Taught patients about medications, procedures, and care plan instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Enhanced patient care by efficiently managing administrative tasks such as appointment scheduling and medical record management.
- Obtained client medical history, medication information, symptoms, and allergies.
Lead Medical Assistant
Parker Family Practice
11.2017 - 02.2021
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Lead Medical Assistant
Wika Endoscopy
03.2009 - 04.2014
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Increased efficiency in office by implementing digital filing system for patient records.
- Improved clinical workflow with introduction of electronic health records system.
Education
Associate of Applied Science - Medical Physics
The Academy of Healing Arts
Las Vegas, NV04-2000
High School Diploma -
La Sierra High School
Riverside, CA05-1987
Skills
- HIPAA compliance
- Clinical leadership
- Insurance verification and billing
- Vital signs monitoring
- Patient education and counseling
- Scheduling and appointment management
- Phlebotomy expertise
- Critical thinking
- Patient care coordination
- Conflict resolution techniques
- Patient flow management
- Vital sign monitoring
- Patient management
Timeline
Lead Medical Assistant
Parker Walk in Clinic
06.2023 - Current
Lead Medical Assistant
Lakeside Primary
02.2022 - 02.2023
Lead Medical Assistant
Parker Walk in Clinic
06.2021 - 02.2022
Lead Medical Assistant
Parker Family Practice
11.2017 - 02.2021
Lead Medical Assistant
Wika Endoscopy
03.2009 - 04.2014
Associate of Applied Science - Medical Physics
The Academy of Healing Arts
High School Diploma -
La Sierra High School
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