CHRISTINA SPATAFORA
KING,PA
Summary
Experienced manager proficient in efficiently managing fast-paced distribution operations. Demonstrated expertise in scheduling and coordinating logistics. Tackling challenges head-on and continuously improving strategies to ensure team responsiveness to changing workloads and customer requirements. Recognized for leading highly safe and efficient systems. Committed to optimizing productivity while maintaining a strong focus on quality and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Safe Harbor Marina
06.2020 - Current
- Assisted in resolving customer issues related to shipping delays or damaged merchandise
- Created reports on key performance indicators KPIs related to dock productivity for senior management review
- Monitored inventory levels and coordinated with purchasing department to replenish stock when needed.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
Product Manager- Remote
Closet by Design
02.2016 - 09.2020
- Translated customer requirements into workable features and collaborated with development teams to scope, design and launch new features
- Defined roadmaps and managed products through lifecycles to deliver favorable results
- Informed product roadmap by incorporating information from market research, consumer trends and customer specifications.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Coordinated design meetings and decisions with internal departments and teams.
- Maintained positive vendor relations to build strong partnerships.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
General Manager
Harborage Yacht Club
01.2012 - 06.2017
- Resolved employee, customer and vendor disputes using strong mediation and problem-solving techniques
- Structured internal operations and outlined policies and procedures
- Held teams accountable to rules and regulations for safe, consistent service.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Education
Associate in Arts (A.A.) -
Alpha Institute
PORT ST LUCIE, FL05.2003
High School -
South Fork High School
Stuart, Florida05.2001
Skills
- Shipping and receiving
- Equipment Maintenance
- Performance Monitoring
- Safety Compliance
- Decision Making
- Conflict Resolution
- Logistics Coordination
- Project Management
- Record Keeping
- Continuous Improvement
- Problem Solving
- Staff Training
- Organizational Skills
- Load Planning
- Resource Allocation
- Freight Handling
- Time Management
- Customer Service
- Multitasking
- Adaptability
- Dock Scheduling
- Quality Assurance
- Inventory Control
- Computer Literacy
- Team Leadership
- Attention to Detail
- Concierge services
- Staff Management
- Incident Reporting
- Budget Management
- Inventory Management
- Service Coordination
- Dispatch management
- Transportation Management
- Positive Attitude
- Product and service knowledge
- Team motivation
- Customer Relations
- Staff Supervision
- Staff Training and Development
- Task Delegation
- Workload Management
- Retail Operations
- Employee Scheduling
- Operations Management
- Customer rapport
- Recruiting and interviewing
- Customer Relationship Management (CRM)
- Compliance understanding
- Sales Reporting
Timeline
Assistant Manager
Safe Harbor Marina
06.2020 - Current
Product Manager- Remote
Closet by Design
02.2016 - 09.2020
General Manager
Harborage Yacht Club
01.2012 - 06.2017
Associate in Arts (A.A.) -
Alpha Institute
High School -
South Fork High School
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