CHRISTINA STEPHENS
Server/CNA
Columbus,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Waitress/Server
Cannon Brew Pub
Columbus, GA
02.2020 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials, and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Certified Nursing Assistant
Aveanna Healthcare
Columbus, GA
05.2021 - 01.2023
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Meets safety needs of patients, including proper use of equipment (foot stools, side rails, etc.), maintains compliance with Maxim Falls Prevention program, Infection Control program, and patient-specific Emergency Management plan as applicable
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Takes and records oral and axillary temperatures, pulse, respiration, and blood pressure when ordered (with appropriate completed/demonstrated skills competency)
- Reports patient’s condition and significant changes to the supervising Registered Nurse
Waitress Trainer
Longhorn Steakhouse
Columbus, GA
05.2018 - 01.2020
- Provided continuous evaluation and feedback to server employees.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Utilized effective communication techniques to support server learning and comprehension.
Education
Nursing Nursing Fundamentals Certified Nursing Assistant College English 1101 -
Introduction to Allied Health and Medicine, Economics, Diet and Nutrition, Medical Terminology
High School Diploma - undefined
Skills
Merchandise restockingPayment processingMicrosoft Office ExpertiseSecurity monitoringCash managementCredit card payment processingAdaptive team playerSales expertiseProduct organizationStore maintenanceInventory controlProblem-solving abilities
Menu memorization
High-volume dining
Guest relations management
Accurate money handling
Hospitality service expertise
Timeline
Certified Nursing Assistant - Aveanna Healthcare
05.2021 - 01.2023
Waitress/Server - Cannon Brew Pub
02.2020 - Current
Waitress Trainer - Longhorn Steakhouse
05.2018 - 01.2020
Columbus Technical College - Nursing
Nursing Fundamentals Certified Nursing Assistant
College English 1101,
Hardaway High School - High School Diploma,