Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Christina Stevens

Fountain,CO

Summary

Customer service professional prepared to deliver exceptional support and resolve customer concerns with precision. Adept at addressing client needs and fostering collaborative environment to achieve high satisfaction rates. Reliable team player with flexible adaptability to dynamic situations, equipped with effective problem-solving and communication skills.

Overview

9
9
years of professional experience

Work History

Customer Service

UFlyMike LLC
03.2021 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
  • Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Cross-trained and backed up other customer service managers.

Front Desk Clerk/Office Assistant

Under the Sun Training & Daycare
12.2019 - 02.2021
  • Operate office machines, such as photocopiers, scanners, facsimile machines, voice mail systems and personal computers
  • Answer telephones, direct calls, and take messages
  • Maintain and update filing, inventory, mailing, and database systems, either manually or via computer
  • Compile, copy, sort, and file records of office activities, business transactions and other activities
  • Complete manage calendars, and arrange appointments
  • Review customer files, records, and other documents to obtain information to respond to requests
  • Troubleshoot problems involving office equipment, such as computer hardware and software
  • Train staff members on work related computer applications
  • Work with 3rd party vendors on managing and updating work related computer applications

Paraprofessional

Cheyenne Mountain School District
06.2018 - 07.2019
  • Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities
  • Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips
  • Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers
  • Discuss assigned duties with classroom teachers to coordinate instructional efforts

Paraprofessional

Harrison School District Two
02.2016 - 06.2018
  • Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities
  • Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips
  • Discuss assigned duties with classroom teachers to coordinate instructional efforts
  • Observe students' performance, and record relevant data to assess progress

Education

Certificate - Travel

Pikes Peak Community College
Colorado Springs, CO
06.1991

High School Diploma - General Studies

WIDEFIELD HIGH SCHOOL
Colorado Springs, CO
05.1990

Skills

  • Microsoft Excel
  • Microsoft Office
  • Microsoft Outlook
  • Microsoft Outlook Calendar
  • Google Docs
  • Project scheduling
  • Communication skills
  • Data entry
  • Typing
  • Office experience
  • Front desk
  • Filing
  • 10 key calculator
  • Bookkeeping
  • Receptionist
  • Scheduling/Confirming Appointments
  • Training & development
  • Microsoft Windows
  • Software Troubleshooting
  • Complaint Handling
  • CRM Software
  • Team Collaboration
  • Shipment Tracking
  • Customer Engagement
  • Payment management
  • Shipping coordination
  • Product Sales
  • Returns processing
  • Documentation and notes
  • Email management

Assessments

  • Working with MS Word documents, Highly Proficient, 02/01/21
  • Customer service, Highly Proficient, 02/01/21
  • Administrative assistant/receptionist, Expert, 02/01/21
  • Work style: Conscientiousness, Expert, 02/01/21
  • Customer focus & orientation, Highly Proficient, 02/01/21

Timeline

Customer Service

UFlyMike LLC
03.2021 - Current

Front Desk Clerk/Office Assistant

Under the Sun Training & Daycare
12.2019 - 02.2021

Paraprofessional

Cheyenne Mountain School District
06.2018 - 07.2019

Paraprofessional

Harrison School District Two
02.2016 - 06.2018

High School Diploma - General Studies

WIDEFIELD HIGH SCHOOL

Certificate - Travel

Pikes Peak Community College

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Christina Stevens