Christina Tarvin
University Of Texas At Austin
New Braunfels,TX
8
Years of experience
Results-driven customer service supervisor with proven expertise in resolving escalated issues and enhancing team productivity. Focused on fostering collaboration and maintaining high standards of service quality to drive customer retention and satisfaction.
Work History
Custodial/Janitorial Assistant
2 Months- Maintained cleanliness and sanitation in assigned areas, ensuring adherence to safety standards.
- Operated cleaning equipment efficiently to deliver high-quality service across campus facilities.
- Assisted in restocking supplies, contributing to uninterrupted operational flow within the department.
- Collaborated with team members to identify and resolve maintenance issues proactively.
- Conducted routine inspections of facilities to ensure compliance with health regulations.
- Supported event setups by preparing spaces according to established guidelines and timelines.
- Adapted quickly to changing priorities, demonstrating flexibility in a dynamic work environment.
- Enhanced cleanliness by performing regular sweeping, mopping, and vacuuming tasks.
Host, Dishwasher, Event Waitstaff
3 Months- Welcomed and seated guests promptly, ensuring a positive first impression.
- Managed reservation systems to optimize seating arrangements and guest flow.
- Assisted in training new hosts on operational procedures and customer service standards.
- Coordinated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Handled guest inquiries and complaints with professionalism, enhancing overall satisfaction.
- Collaborated with team members to ensure seamless operations during peak hours.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Hybrid Customer Service Supervisor
1 Year 6 Months- Resolved escalated customer issues, improving overall satisfaction and retention rates.
- Supervised daily operations of customer service team to enhance efficiency and service quality.
- Collaborated with management to develop strategies for improving response times and productivity.
- Trained new staff on company protocols, ensuring consistent adherence to best practices.
- Monitored performance metrics, providing feedback to staff for continuous improvement efforts.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Lead/Senior Customer Service Respresentative
2 Years 7 Months- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Trained new team members on customer service protocols and company systems to enhance operational efficiency.
- Analyzed customer feedback to identify trends and recommend improvements for service delivery processes.
- Collaborated with cross-functional teams to streamline workflows, reducing response times for customer queries.
- Implemented quality assurance measures to ensure compliance with regulatory standards and improve service consistency.
- Developed and maintained comprehensive knowledge of health plan offerings to provide accurate information to customers.
- Led initiatives to enhance customer retention strategies through personalized follow-ups and satisfaction surveys.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
- Reduced call wait times by implementing effective time management techniques within the team.
Education
GED
Skills
Sanitation compliance
Safety regulations
Cleaning techniques
Facility maintenance
Event setup
Supply management
Customer service
Active listening
Critical thinking
Team leadership
training
and development
Workplace ethics
Timeline
Custodial/Janitorial Assistant
University Of Texas At Austin
09.2024 - 11.2024Read More
Host, Dishwasher, Event Waitstaff
Indeedflex
03.2024 - 06.2024Read More
Hybrid Customer Service Supervisor
Ambetter From Superior Healthplan
06.2019 - 12.2020Read More
Lead/Senior Customer Service Respresentative
Ambetter From Superior Healthplan
11.2016 - 06.2019Read More
State of Texas
GED
Read More