Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Generic

CHRISTINA THEOSEVIS

Naples,FL

Summary


Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience
1
1
Certificate

Work History

Director of Wellness and Sports

ESPLANADE BY THE ISLANDS
03.2024 - 03.2025
  • Directed day-to-day operations of the spa, wellness, pool, laundry, and court sport venues.
  • Served as a lead team member for grand opening of community amenity center and oversaw building and implementation of spa, fitness, and court reservation software systems.
  • Responsible for planning, execution and oversight of all spa, fitness, and court sport programming and special events to include group instruction, personal training, wellness and inspired living, Tennis, Pickleball and Bocce programming, and lessons.
  • Managed spa, fitness, and sports budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Led a dynamic team consisting of a wellness and spa supervisor, court sport professional, 15 spa and wellness independent contractors, and 10 hourly employees to include spa and wellness concierge, pool, fitness and laundry attendants.
  • Responsible for managing the overall cleanliness of all facets within the departments to include fitness, spa, and front desk, pickleball courts, tennis courts, and bocce ball courts.
  • Ensured compliance with all health and safety inspections and licensing for spa areas.
  • Oversaw staff scheduling and bi-weekly payroll for departments as well as invoicing for all independent contractors.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Provided training and mentorship to new employees, ensuring adherence to company best practices and standard operating procedures.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.

Spa and Fitness Manager

NAPLES BAY RESORT AND CLUB
12.2022 - 03.2024
  • Led all operations of Resort Spa to include administration, appointments, reception, marketing, policies and procedures, and compliance.
  • Responsible for monthly retail product inventory and ordering of supplies.
  • Assisted with establishing spa budgets and meeting monthly and annual performance goals.
  • Helped train spa and fitness staff on company's service standards of excellence and pillars of excellence.
  • Created and provide necessary financial reports and information to management and accounting for accurate reporting of daily and bi-weekly sales and financial performance.
  • Doubled the Spa sales revenue from the previous year in the first month of position by 95% from $17,000 to $33,000.
  • Managed club fitness center and ensured maintenance of equipment, cleanliness of equipment, programming of classes, and enforcement of center rules.
  • Develop monthly spa and fitness promotions and work closely with marketing team to provide continuous enhancements and improvements to written materials as well as websites, online spa booking forms, and social media platforms.
  • Managed payroll for spa therapists and reception team, personal trainers and pool attendants.
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
  • Developed strong relationships with members, leading to positive word-of-mouth advertising.
  • Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
  • Stayed current on industry trends through continued education courses, bringing innovative ideas to the Spa.

Luxury Home Project Coordinator

FRONT DOOR COMMUNITIES
03.2021 - 11.2022
  • Assisted home designers in conducting on-site meetings with clients making personalized selections.
  • Liaison between General Manager, construction team, designer, contractors, and new home buyers of new luxury multi-million-dollar homes.
  • Provided all clients with a high level of service from conception to completion of the home building construction process.
  • Coordinated and conducted final walk-throughs and orientations with home buyers as part of closing process.
  • Set up all new homebuyers' warranties, manage all claim submittals and oversee completion warranty service items with closed buyers.
  • Responsible for working with local municipalities to facilitate and track permitting for home construction; Assist in facilitation with required inspection and paperwork issues with county.
  • Built and maintained strong connections with project personnel and homeowners to quickly identify and resolve issues and problems.
  • Updated and produced thorough, accurate and timely reports of various construction project activities.
  • Assist the construction team with vendor supply quotes, purchase orders and invoices
  • Provided administrative support and carry out all general office responsibilities to include maintenance of electronic and paper filing, archiving and documentation records.

Wellness Manager

NCH HEALTHCARE SYSTEM INC, Whitaker Wellness Center
03.2014 - 09.2020
  • Managed all aspects of 38,000 square foot employee and community wellness center
  • Coordinated and oversaw hiring, training, coaching, and disciplinary action of 50+ full and part-time staff members
  • Directed programming and services related to Massage Therapy, Concierge Medicine, Post Cardiac, and Physical Therapy Rehab Coordinated, and managed contracts of over 40 Personal Trainers independently contracted by NCH Wellness
  • Worked alongside the Wellness Director to plan and manage a multimillion-dollar operating budget
  • Led dynamic team of health and wellness professionals, massage therapists, personal trainers, and facilities staff to provide superior member service to approximately 3,000 members and continuous advancement of NCH's mission and objectives
  • Supported department and healthcare system initiatives related to member retention, cost- savings, and philanthropy
  • Administered Facebook profile and department webpages, including creating extensive and effective marketing material, public, and internal communications
  • Developed content and managed design and launch of new Wellness public Website
  • Re-engineered processes, developed, and amended member and staff policies and procedure handbooks, membership forms, and waivers
  • Created a curriculum for Wellness Intern Program Development Handbook
  • Increased massage therapy revenues consistently every year by at least 10% through design of series sale promotional packages
  • Boosted personal training revenue on average by at least 10% by developing a new fee structure and removing trainer monthly revenue cap

Director of Fitness

Midtown Athletic Club
05.2008 - 11.2013
  • Oversaw comprehensive planning, management, and scheduling for fitness programming, including personal training, group, and youth exercise, and Pilates departments
  • Successfully managed 60 associates with increased revenue, productivity, and associate morale to maintain team strength
  • Served as Manager on Duty in absence of General Manager
  • Maintained departmental payroll and $800,000 fitness program budget
  • Built positive corporate image through outreach and fundraising activities with organizations such as Cleveland Clinic and Memorial Hospital, Jason Taylor Reading Room Foundation, Dan Marino Children's Center, and Chris Evert Children's Hospital
  • Drove success to rank location #1 among all Midtown clubs for fiscal year 2014 first quarter fitness revenues
  • Set a new monthly record of $75,000+ in fitness revenue in October 2013, 25% above previous revenue
  • Achieved largest growth over the prior year in fitness revenue among 10 Midtown clubs in 2010, with 30% increase in revenue
  • Administered annual departmental performance planning, goalsetting, and evaluation process and sustained turnover rate of less than 10%
  • Delivered impressive financial results for the fitness center year over year, demonstrating effective leadership and strategic planning abilities.

Education

Master of Science - Physical Education and Sports Management

Florida International University
Miami, Florida

Bachelor of Business Administration -

Florida International University

Skills

  • Customer Service Expertise
  • Contract Oversight
  • Problem Solving Expertise
  • Program Development
  • Event Coordination
  • Effective Written and Verbal Communication
  • Financial Reporting and Budget Management
  • Procedure Implementation

Accomplishments

    Nominated as Leader of the quarter, March 2023 and February 2024 at Naples Bay Resort.

Certification

  • American Heart Association Certified in First Aid, CPR, and AED, 2002-Present
  • ISSA Personal Trainer, 2024
  • Notary Public- State of Florida, 05/01/21-Present
  • OSHA Construction 10-hour course certification
  • Collier County Crowd Control Manager Certification, 2018-Present
  • NASM Fitness Nutrition Specialist Certification
  • SCW Lifestyle and Behavioral Coaching and Sports Nutrition Certifications
  • NSPA Personal Trainer, 2002-2008
  • FitTour Personal Trainer, 2008-2016
  • IDEA Health and Fitness Association Membership, 2005-2014
  • PTA Global Fitness Mentorship Certification, 2013

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CHRISTINA THEOSEVIS