Summary
Overview
Work History
Education
Skills
Timeline
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Christina Thomas

Winston-Salem,NC

Summary

Results-driven Financial Crimes Operations Specialist with a strong knowledge of bank policies and procedures to ensure business accounts are in compliance. Possess specialized skills in business documentation review, accuracy, and suspicious activity. Excel in teamwork, leadership, and problem-solving to achieve objectives and improve operational workflows.

Overview

9
9
years of professional experience

Work History

Financial Crimes Operations Specialist III; VP

Wells Fargo
Winston-Salem, NC
06.2016 - 02.2024
  • Resolved CIP errors by communicating with bankers via Email
  • Resolved banker/customer escalations to save bank dollars
  • Anti-money laundering/SCRA annual training
  • Closed business accounts that did not adhere to policies and procedures
  • Provided training and guidance to staff on operational procedures, policies, and regulations.
  • Identified areas of improvement in current operations systems and implemented changes accordingly.
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Conducted quality assurance checks to maintain high standards of service.

Loss Mitigation Specialist II

CitiFinancial
Winston-Salem, NC
08.2015 - 05.2016
  • Reviewed foreclosure alternatives such as short sales or deeds in lieu of foreclosure.
  • Conducted outreach campaigns by making outbound calls or sending letters and emails to delinquent borrowers offering solutions for avoiding foreclosure.
  • Analyzed borrower's overall financial situation to ensure that they are able to maintain their mortgage payment after a loan modification is completed.
  • Negotiated repayment plans with delinquent borrowers in accordance with company policies and procedures.

Education

Bachelor of Science - Business Administration

Winston-Salem State University
Winston-salem, NC
05-2008

Skills

  • CIP business support
  • Escalation Resolution
  • Case Management
  • Operational/Risk Mitigation
  • Review/Process Documentation
  • CIP leadership team

Timeline

Financial Crimes Operations Specialist III; VP

Wells Fargo
06.2016 - 02.2024

Loss Mitigation Specialist II

CitiFinancial
08.2015 - 05.2016

Bachelor of Science - Business Administration

Winston-Salem State University

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Christina Thomas