Christina Torres
Las Vegas
Summary
Professionally committed and responsible with a strong background in customer service, Able to think critically, lead and motivate a group of individuals. Excellent customer service skills, organization and interpersonal communication skills. Bilingual (English/Spanish), with strong translating abilities, extremely hardworking and able to multitask effectively while under pressure. Computer skills, Familiar with Microsoft Word, Excel & Power Point. Assure to complete any task given in a timing matter, reliable, trustworthy and eager to learn and grow within the company.
Overview
15
15
years of professional experience
Work History
Full time Administrative Supervisor/Front Office Manager
Las Vegas Comprehensive Treatment Center
Las Vegas
07.2022 - 09.2025
- Led and managed administrative front office to ensure efficient operations in a proactive environment.
- Supervised and mentored administrative staff and new employees, including counselors, to enhance team performance and service delivery.
- Trained new employees for receptionist positions across different clinic locations.
- Work closely with Clinic Director to plan community outreach/events as well conduct interviews for any open receptionist positions.
- Created daily clinic reports detailing clinic census, services rendered, and daily deposits to support operational decision-making.
- Ensure compliance with organizational policies and procedures.
- Ensure timely and accurate completion of task and projects maintaining a high level of organizational skills.
- Communicate with billing department with any insurance and self-pay patients to ensure all balances are correct.
- Facilitated follow-up calls for discharged patients and AWOL cases to ensure proper care transition.
- Assist Counselors with any Courtesy orders for our patients, requesting Letter of Coordination of Care from doctors.
- Took notes in all staff meetings and reported to the clinical supervisor.
- Covered reception at Henderson CTC Clinic location.
- Assisted with additional duties and tasks assigned by the Clinic Director and Regional Program Director.
Full time Administrator Assistant
Las Vegas Comprehensive Treatment Center
Las Vegas
10.2020 - 07.2022
- Operate front office to enhance quality services to patient by check in and out , directing them to their counselor, physician assistant and nurses.
- Communicated with billing specialist weekly to verify patient insurance eligibility.
- Responsible for chart reviews, end of the day cash reports, periodic billing and census, importing documents in patients' charts.
- Answer any questions and concerns patients may have in regards to treatment program services.
- Assist patient in MTM service and referrals.
- Conducted discharge follow-ups to assess patient recovery and satisfaction.
- Completed patient intake forms to gather essential information for treatment.
- Training other employees for administrative assistant position
Full time Administrator Assistant and Billing
El Dorado Community Service Centers/American Healt
Pico Rivera
07.2016 - 07.2020
- Oversaw the new patient intake process by admitting patients, obtaining medical information, creating charts, and inputting data into our network system.
- Billing, collecting all cash patients' fees, following up with Medi-Cal and Private Insurance to assure their health provider is eligible and active as well as the month.
- Entered patient information into Sage, the L.A. County Network System, to ensure accurate billing records.
- Managing Front office by making sure all patients are seen, communicating with counselors, nurses, doctors and corporate to assure all patients are well taken care of.
- Handled incoming calls and outgoing patient information through fax.
- Ensured compliance with HIPAA and L.A. County requirements while administering urine analysis tests for all patients.
- Assisted with County and State clinic audits and prepared medication information on Cures (PMP) Site.
Full-Time Teller
Wells Fargo
Long Beach
11.2014 - 01.2016
- Ensuring Customers have proper products that will benefit them financially.
- Handled cashing checks, depositing funds, and processing account withdrawals.
- Taking ownership of any situation regarding their accounts or any questions and concerns clients may have, meeting daily sales goals.
- Being consistent using clients' names and calling them to the window to show a sense of urgency.
- Providing excellent service and always looking professional.
- Able to able to identify false checks and counterfeit money.
- Reliable for being punctual and helping another branch if needed.
- Kept branch clean and organized to enhance customer experience.
Cashier/Accounting Clerk
Superior Grocers
Bell
10.2010 - 2014
- Managed payroll checks, WIC vouchers, and organized bill payments for customers.
- Handling necessary tasks related to cash, credit cards and checks. Such as Personal checks, Governor checks, state checks.
- Processed money orders and money grams at the front desk.
- Responsible for counting all cashiers tills and declaring them. sending loans and receiving pickups.
- Organizing the money and putting them into bundles, Scanning Invoices and sending them to corporate office.
- Conducted training for new cashiers, served as interim front desk manager, and memorized code requirements.
- Worked quickly and efficiently while displaying patience and assisting in other departments.
- Position demanded long working hours and dedication of weekends and holidays.
Education
Associates of Art Degree -
Cerritos College Credits
01-2007
High School Diploma -
Bell High School
Bell, CA, USA01-2007
Skills
- Customer service
- Organization
- Leadership
- Interpersonal communication
- Bilingual
- Translating
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Critical thinking
- Multitasking
- Motivation
- Reliability
- Trustworthiness
- Eagerness to learn
- Growth mindset
References
- Nikki Head, Administrator I, (562) 328-1120
- Samantha, Nurse, (626) 392-4290
- Evelyn Sosa, Operations Manager, (562) 639-3064
- Michelle Murphy, Clinic Director, (626) 348-4510
Timeline
Full time Administrative Supervisor/Front Office Manager
Las Vegas Comprehensive Treatment Center
07.2022 - 09.2025
Full time Administrator Assistant
Las Vegas Comprehensive Treatment Center
10.2020 - 07.2022
Full time Administrator Assistant and Billing
El Dorado Community Service Centers/American Healt
07.2016 - 07.2020
Full-Time Teller
Wells Fargo
11.2014 - 01.2016
Cashier/Accounting Clerk
Superior Grocers
10.2010 - 2014
Associates of Art Degree -
Cerritos College Credits
High School Diploma -
Bell High School