Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Tucker

Ballinger,TX

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

13
13
years of professional experience

Work History

Part Time Sales Associate

Dollar General
12.2024 - 03.2025
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Listened to customer needs and desires to identify and recommend optimal products.

Dietary Cook

Central Texas Rehabilitation
09.2024 - 10.2024
  • Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents.
  • Weighed, measured and processed ingredients according to recipe specifications and dietary requirements.
  • Prepared food for special parties and groups.
  • Performed tasks pertaining to transportation, preparation and setting up of delivery meals.
  • Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
  • Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
  • Followed standard recipes, menus and apportions according to established standards.
  • Monitored food temperatures throughout preparation and serving process.
  • Cooked meals according to administrative policies, health code regulations and food service standards.
  • Communicated with supervisor to discuss menu items, ingredients and nutritional values.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.

Assistant Manager

BW Gas and Convenience; Allsups Convenience Store
12.2022 - 06.2023
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Rotated merchandise and displays to feature new products and promotions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Created and maintained safe and secure work environments for employees.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Cashier/Deli Cook/Customer Service Representative

BW Gas and Convenience
07.2022 - 12.2022
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Restocked stations and supplies during slower periods between rushes.
  • Monitored food temperatures for proper cooking and safe consumption.
  • Operated and maintained grills, fryers and other cooking equipment.
  • Verified accurate portioning of food items and garnishes.
  • Checked freshness and quality of ingredients.
  • Adhered to strict food safety regulations and hygiene standards.
  • Followed recipes and cooking techniques for consistent results.
  • Utilized problem-solving skills to address customer complaints.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed timely and effective replacement of damaged or missing products.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Performed cash, card, and check transactions to complete customer purchases.

Client Account Advocate (Remote)

Willis Towers Watson/Extend Health LLC
08.2021 - 11.2021
  • Educated clients on relevant policies and options and answered questions to remedy issues.
  • Researched options and recommended services to address clients' needs.
  • Listened to clients and assisted with navigation of complex systems involved in health related accounts.
  • Advocated for client needs within company to improve experience and increase customer retention.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Field Assistant Manager

Walmart
12.2015 - 03.2021
  • Handled administrative duties, filing, and errands.
  • Worked with senior leadership to complete complex projects on time and under-budget.
  • Completed multiple tasks simultaneously to optimize project completion.
  • Researched and analyzed data to support project-related decisions.
  • Tracked and recorded open and closed orders and change requests to prevent errors, keeping all team members aligned with current demands.
  • Provided assistance with preparation of project-related reports, manuscripts and presentations
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Accomplished multiple tasks within established timeframes.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Department Manager

Walmart
02.2015 - 12.2015
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Developed detailed plans based on broad guidance and direction.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Inventory Control Associate/Merchandise Stocker

Walmart
10.2011 - 02.2015
  • Completed physical inventory counts each month.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Sorted and delivered materials to different work areas and staff.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Interacted with guests in friendly and knowledgeable way.
  • Pre-assembled containers to be easily selected by packing associates.
  • Picked and packed order items.
  • Safely and securely loaded items to prevent damage during transport.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Prepared and checked outbound shipments for accuracy.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Received new stock and input values into computer system.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Transported merchandise pallets to move in warehouse.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Recorded daily activities for inventory control.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Kept work areas neat, clean and free from debris.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Greeted store customers and discussed needs.
  • Stocked shelves to match planogram images and instructions.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Stocked designated items on shelves, end caps and displays.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Developed plan-o-grams and layouts that maximized sales.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Checked product levels and recommended new purchases.

Education

Bachelor of Science - Human Resources Management

Independence University (Online)
Salt Lake City, UT

Associate of Science - Medical Billing And Coding Specialist

Ultimate Medical Academy (Online)
Clearwater, FL

High School Diploma -

Mulberry Senior High School
Mulberry, FL
05-2003

Skills

  • Client account management
  • Complaint resolution
  • Creative problem solving
  • Customer relations
  • Microsoft Office Suite
  • Store maintenance
  • Information security
  • Delegation and supervision
  • Loss prevention strategies
  • Staff training and development
  • Stock management
  • Display setup
  • Cash auditing

Timeline

Part Time Sales Associate

Dollar General
12.2024 - 03.2025

Dietary Cook

Central Texas Rehabilitation
09.2024 - 10.2024

Assistant Manager

BW Gas and Convenience; Allsups Convenience Store
12.2022 - 06.2023

Cashier/Deli Cook/Customer Service Representative

BW Gas and Convenience
07.2022 - 12.2022

Client Account Advocate (Remote)

Willis Towers Watson/Extend Health LLC
08.2021 - 11.2021

Field Assistant Manager

Walmart
12.2015 - 03.2021

Department Manager

Walmart
02.2015 - 12.2015

Inventory Control Associate/Merchandise Stocker

Walmart
10.2011 - 02.2015

Bachelor of Science - Human Resources Management

Independence University (Online)

Associate of Science - Medical Billing And Coding Specialist

Ultimate Medical Academy (Online)

High School Diploma -

Mulberry Senior High School

Similar Profiles

CREATE PROFILE
Christina Tucker