Christina Utai
West Reading,PA
Summary
Proven customer service expert with a track record of enhancing visitor satisfaction at the American Samoa Registrar Office. Skilled in cash handling and adept at resolving customer complaints, leading to increased loyalty and repeat business. Demonstrates exceptional attention to detail and time management, ensuring efficient operations and positive customer interactions.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
American Samoa Registrar Office
08.2020 - 11.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Cashier
Tautua Mo Oe Wholesale
07.2011 - 10.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Education
Tafuna High School
American Samoa06.2010
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Data entry
- File organization
- Filing
- Multitasking and organization
- Record keeping
- Customer complaint resolution
- Visitor and customer relations
Languages
Samoan
Professional Working
Timeline
Front Desk Receptionist
American Samoa Registrar Office
08.2020 - 11.2022
Cashier
Tautua Mo Oe Wholesale
07.2011 - 10.2016
Tafuna High School
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