Christina Vakratsis
Kissimmee
Summary
Dynamic Merchandise Hostess with expertise in merchandise presentation, upselling strategies, and customer engagement. Committed to enhancing guest experiences and driving sales through innovative displays and effective stock management.
Overview
9
9
years of professional experience
Work History
Merchandise Hostess
The Walt Disney Company
Lake Buena Vista, FL
05.2023 - Current
- Curated engaging merchandise displays enhancing guest experience and driving sales.
- Collaborated with cross-functional teams to optimize inventory management and product placement.
- Monitored stock levels, ensuring timely replenishment of popular items to meet customer demand.
- Contributed to increased sales by effectively upselling and cross-selling products in alignment with store promotions and events.
- Demonstrated flexibility by adapting to changing priorities during peak times such as holiday seasons or special events while maintaining excellent performance standards.
Merchandise Hostess
Universal Orlando Resorts
Orlando, FL
04.2025 - 07.2025
- Analyzed customer feedback to identify trends and improve merchandise selection strategies.
- Implemented visual merchandising guidelines, elevating overall aesthetic appeal of retail spaces.
- Utilized effective problem-solving skills when handling complex customer inquiries or addressing inventory discrepancies, ensuring swift resolutions that met both company standards and client expectations.
- Assisted in the planning and execution of in-store events and promotional activities, boosting store traffic and customer engagement.
- Managed time effectively in fast-paced retail environments, balancing multiple tasks simultaneously while remaining focused on key priorities.
Attractions Attendant
The Walt Disney Company
Lake Buena Vista, FL
07.2017 - 05.2023
- Collaborated with team members to execute daily operational tasks efficiently and effectively.
- Responded to guest feedback, addressing concerns swiftly to ensure satisfaction and loyalty.
- Delivered outstanding customer service by addressing guest concerns promptly and professionally.
- Monitored crowd levels at attractions, adjusting ride capacity when necessary to optimize efficiency.
- Operated rides and attractions according to written guidelines to reduce injuries.
Attractions Attendant
Universal Orlando Resorts
Orlando, FL
01.2017 - 08.2018
- Operated rides and attractions, ensuring guest safety and compliance with operational protocols.
- Assisted guests with inquiries, providing exceptional customer service and enhancing overall experience.
- Monitored queue lines, maintaining efficient flow and minimizing wait times for guests.
- Conducted routine inspections of attractions to identify maintenance needs and report issues promptly.
Education
Associate of Arts -
Madonna University
Livonia, MIHigh School Diploma -
Churchill High School
Livonia, MI06-2014
Associate of Science - Psychology
Valencia College
Orlando, FLBachelor of Science - Psychology
University of Central Florida
Orlando, FL12-2026
Skills
- Merchandise presentation
- Customer engagement
- Cash handling proficiency
- POS system operation
- Upselling strategies
- Stock replenishment
- Incident reporting
- Maintaining confidentiality
Timeline
Merchandise Hostess
Universal Orlando Resorts
04.2025 - 07.2025
Merchandise Hostess
The Walt Disney Company
05.2023 - Current
Attractions Attendant
The Walt Disney Company
07.2017 - 05.2023
Attractions Attendant
Universal Orlando Resorts
01.2017 - 08.2018
Associate of Arts -
Madonna University
High School Diploma -
Churchill High School
Associate of Science - Psychology
Valencia College
Bachelor of Science - Psychology
University of Central Florida