Xiomara Estrada
Orlando,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Disney All Star Sport Resort. Skilled in merchandise presentation and bilingual communication (English/Spanish), significantly improved guest experiences by addressing needs promptly and maintaining high service standards. Expert in cash handling and customer engagement, contributing to a positive and efficient shopping environment. Highly motivated server with 14+ years of experience serving food to Guest. Upbeat and friendly when greeting, serving and fulfilling requests of individuals. Speedy multi-tasker when serving many people at once.
Overview
17
17
years of professional experience
Work History
Merchandise Hostess
Ocean Air Enterprises Inc.
02.2024 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring overall satisfaction with purchases.
- Handle large amounts of cash at register.
- Provide exceptional guest service and memories while assisting guest with their merchandise needs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted in the training and development of new associates, fostering a positive team environment.
Food and Beverage Hostess
Disney All Star Sport Resort
12.2022 - 02.2024
- Conducted routine quality checks of prepared dishes before serving them to customers guaranteeing accuracy of order fulfillment.
- Assisted in menu development, contributing to diverse and appealing food options for guests.
- Enhanced customer satisfaction by providing attentive service and addressing guests'' needs promptly.
- Greeted all guests upon arrival warmly while providing information regarding seating availability or estimated waiting times.
- Provided exceptional service and memories even with high volume of guest.
Merchandise Associate
Ocean Air Enterprises Inc.
05.2021 - 07.2022
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Handled large amounts of cash at the register.
Room Service Server/In-Room Dining Order Taker
Spring Food Servises, at Disney Coronado Springs
12.2007 - 08.2019
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Collaborated with team members to complete large catering orders for events held within the hotel venue.
- Enhanced guest satisfaction by promptly delivering room service orders and attending to special requests.
- Utilized strong multitasking skills while balancing multiple orders simultaneously, optimizing workflow efficiency.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
Education
High School Diploma -
Gilberto Concepcion De Gracias
Carolina, PR05.2004
Skills
- Merchandise presentation
- Customer Engagement
- Cash handling proficiency
- Bilingual : English \ Spanish
- Computer Proficient
- Food safety knowledge
- Cashier experience
Timeline
Merchandise Hostess
Ocean Air Enterprises Inc.
02.2024 - Current
Food and Beverage Hostess
Disney All Star Sport Resort
12.2022 - 02.2024
Merchandise Associate
Ocean Air Enterprises Inc.
05.2021 - 07.2022
Room Service Server/In-Room Dining Order Taker
Spring Food Servises, at Disney Coronado Springs
12.2007 - 08.2019
High School Diploma -
Gilberto Concepcion De Gracias
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