Hi, I’m
Christina Verratti Hawelka
Fayetteville,NY
Summary
Dynamic leader with expertise in delivering strategic support and fostering team leadership to enhance business operations. Demonstrated success in building strong stakeholder relationships and driving organizational growth through effective operations management, large-scale program execution, leveraging extensive experience in database management and vendor negotiations, and financial oversight. Recognized for exceptional customer service and collaborative teamwork, proficient in managing multiple priorities while ensuring attention to detail.
Overview
30
years of professional experience
3
Certification
Skills
Strategic Planning and Execution
Conflict Management
Coaching
Partnership Building
Data-Driven Decision-Making
Fundraising
Community Engagement
Stakeholder Management
Collaborative partnerships
Diversity awareness
Work History
Girl Scouts of NYPENN Pathways, Inc.Syracuse, NY
Vice President of Product Programs and Volunteer Services
01.2023 - Current
Job overview
- Partner with the CEO, senior leadership team, and board of directors to drive strategic initiatives, governance, and community engagement.
- Provide high-level leadership for volunteer services and engagement, maintaining a 72% retention rate, ranking in the top 10 nationally.
- Oversee $10.5M in product sales programs, generating 85% of the annual operating budget, and ensuring financial sustainability.
Girl Scouts of the USANew York, NY
GSUSA Mission Delivery Coach
10.2020 - 06.2023
Job overview
- Served as a national trainer with GSUSA's Mission Delivery team, specializing in conflict management sessions and virtual content facilitation
- Collaborated with subject matter experts and volunteer partners to co-design and deliver training content that aligned with national standards
Girl Scouts of NYPENN Pathways, Inc.Syracuse, NY
Director of Membership Support
05.2015 - 01.2023
Job overview
- Led membership services across 26 counties, achieving top national retention rates, and boosting the net promoter score from 1 to 18.
- Spearheaded the implementation of Salesforce to streamline operations and enhance membership management.
- Developed council goals and guided senior leadership in executing strategic plans.
Girl Scouts of NYPENN Pathways, Inc.Cicero, NY
Volunteer Services Manager
07.2009 - 05.2015
Job overview
- Managed the annual recruitment, training, and supervision of over 550 new volunteers; directed close to 1,500 adult volunteers across five counties.
- Developed and implemented engagement strategies to increase area volunteer retention by 5%.
- Formed strategic partnerships with local colleges, businesses, and community bodies to support initiatives.
Girl Scouts - Foothills Council, Inc.New Hartford, NY
Volunteer Development Specialist
11.2003 - 07.2009
Job overview
- Developed and implemented volunteer management procedures, including background screening and volunteer system improvements
- Managed outreach staff in the Greater Utica-Rome area and presented status reports to funding sources, including grant and United Way representatives
Various Companies
Hospitality Management
04.1995 - 10.2003
Job overview
- Director of Food and Beverage, Director of Catering, Food Service Director, General Manager.
- Supervised up to 150 staff, overseeing operational efficiency, budget management, and customer satisfaction.
- Developed strategies to enhance customer experience, streamline processes, and optimize staff performance.
Education
Flagler CollegeSt. Augustine, FL
B.S. from Mathematics, Secondary Education
Omega Institute
The Art of Connection
F.O.C.U.S. Greater Syracuse Citizens Academy from Graduate
GSUSA Professional Development
Adaptive Learning Practices
NYGIA
Gang Specialist Training
GSUSA Professional Development
Managing the Training Function
Mohawk Valley Resource Center for Refugees
Cultural Diversity
Websites
Certification
- American Red Cross First Aid, CPR AED Instructor
- American Red Cross Babysitting Instructor
- USA Hockey Safe Sport Certification
Affiliations
- Valley Youth Hockey Association Board Member-At-Large, Coach and Team Manager Communications
- Valley Youth Hockey 12U Minor Team Co-Manager
References
References available upon request.
Timeline
Vice President of Product Programs and Volunteer Services
Girl Scouts of NYPENN Pathways, Inc.
01.2023 - Current
GSUSA Mission Delivery Coach
Girl Scouts of the USA
10.2020 - 06.2023
Director of Membership Support
Girl Scouts of NYPENN Pathways, Inc.
05.2015 - 01.2023
Volunteer Services Manager
Girl Scouts of NYPENN Pathways, Inc.
07.2009 - 05.2015
Volunteer Development Specialist
Girl Scouts - Foothills Council, Inc.
11.2003 - 07.2009
Hospitality Management
Various Companies
04.1995 - 10.2003
Flagler College
B.S. from Mathematics, Secondary Education
Omega Institute
The Art of Connection
F.O.C.U.S. Greater Syracuse Citizens Academy from Graduate
GSUSA Professional Development
Adaptive Learning Practices
NYGIA
Gang Specialist Training
GSUSA Professional Development
Managing the Training Function
Mohawk Valley Resource Center for Refugees
Cultural Diversity
Similar Profiles
Melody DeanMelody Dean
Kitchen Aide at Girl Scouts Of Nypenn PathwaysKitchen Aide at Girl Scouts Of Nypenn Pathways
Teresa TallitschTeresa Tallitsch
Volunteer at Girl Scouts and Boy ScoutsVolunteer at Girl Scouts and Boy Scouts
Madison SmithMadison Smith
Volunteer at Boy Scouts, Old Bedford Village, Girl Scouts, Etc.Volunteer at Boy Scouts, Old Bedford Village, Girl Scouts, Etc.
Jennifer BusnellJennifer Busnell
Office Assistant 1 at Upstate Correctional FacilityOffice Assistant 1 at Upstate Correctional Facility
Avva BoroujerdiAvva Boroujerdi
General Manager at Kumon Math & Reading Learning CenterGeneral Manager at Kumon Math & Reading Learning Center