CHRISTINA VILLALOBOS
CARSON
Summary
A dynamic Customer Success Associate with 15+ plus years of cashier experience, specializing in retail sales, team leadership, and customer service. A proven track record of driving enrollments for rewards programs and growing repeat business by providing superior customer service.
Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Overview
22
22
years of professional experience
Work History
OWNER / EYELASH TECHNICIAN
XTina X Lashes
Carson
10.2020 - Current
- Built and scaled a premium eyelash service business, implementing innovative techniques and establishing quality standards while fostering long-term client relationships.
SENIOR CUSTOMER SERVICE/ DELIVERY DRIVER
Greenmart Organics
Wilmington
08.2012 - 04.2025
- Led store and delivery teams, ensuring adherence to policies and best practices.
- Oversaw financial records and cash handling, maintaining accuracy and security.
- Hired and trained staff, enhancing team performance and customer satisfaction.
- Resolved customer complaints, improving service quality and client retention.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
CASHIER / CSR
Smart & Final Extra
Torrance
06.2023 - 04.2024
- Efficiently process transactions, ensuring customer satisfaction and resolving service issues.
- Enhance checkout procedures, contributing to improved customer flow and service efficiency.
- Maintain precise cash handling and support team during high-traffic periods.
- Implement sales ad and price changes, ensuring accurate and updated pricing.
CASHIER / CUSTOMER SERVICE REPRESENTATIVE
JCPenney
Carson
06.2009 - 01.2012
- Build strong customer relationships through attentive and personalized service.
- Handled sales transactions with precision, ensuring 100% register accuracy.
- Educated customers on promotions, boosting program participation.
- Redeemed coupons efficiently, enhancing customer satisfaction.
- Provided quality service, fostering a supportive shopping environment.
RECEPTIONIST / VET ASSISTANT
Narbonne Animal Clinic
Lomita
01.2007 - 03.2009
- Managed dual roles as receptionist and veterinary assistant, coordinating patient scheduling while assisting with medical procedures and animal care.
- Maintained accurate medical records and client databases while ensuring smooth clinic operations through efficient appointment management.
- Partnered with veterinary staff to deliver comprehensive pet care, handle emergencies, and maintain a welcoming clinic environment.
- Streamlined front desk operations by implementing digital scheduling system, reducing wait times and improving client satisfaction.
CASHIER / PLANOGRAM SPECIALIST
Kragen Auto Parts
Carson
02.2004 - 01.2009
- Ensured efficient sales transactions and enhanced customer satisfaction.
- Led visual merchandising, optimizing layout for improved product visibility.
- Designed marketing materials and selected product assortments, boosting sales.
- Analyzed sales data to set competitive pricing and maximize revenue.
- Improved store layout, resulting in increased customer engagement.
- Streamlined inventory management protocols and optimized product placement strategies, resulting in enhanced customer navigation and improved sales performance.
Education
Certified Sterile Processing - Sterile Processing
El Camino College
Torrance, CA 02.2025 - 08.2025
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
Los Angeles City of Angels
Carson, CASkills
- Customer Service
- Cash Management
- Team Leadership
- Retail Sales
- Inventory Management
- Visual Merchandising
- Business Development
- Marketing Strategy
- Problem Solving
- Communication
- Organization
Hobbies and Interests
- Hiking and exploring nature trails
- Beach cleanups and environmental volunteering
- Outdoor fitness and adventure activities
Languages
Spanish, Proficient
Timeline
Certified Sterile Processing - Sterile Processing
El Camino College
02.2025 - 08.2025
CASHIER / CSR
Smart & Final Extra
06.2023 - 04.2024
OWNER / EYELASH TECHNICIAN
XTina X Lashes
10.2020 - Current
SENIOR CUSTOMER SERVICE/ DELIVERY DRIVER
Greenmart Organics
08.2012 - 04.2025
CASHIER / CUSTOMER SERVICE REPRESENTATIVE
JCPenney
06.2009 - 01.2012
RECEPTIONIST / VET ASSISTANT
Narbonne Animal Clinic
01.2007 - 03.2009
CASHIER / PLANOGRAM SPECIALIST
Kragen Auto Parts
02.2004 - 01.2009
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
Los Angeles City of Angels