Christina Villarruel

• Coordinated client assessments to identify needs and develop personalized service plans.
• Facilitated communication between clients, families, and service providers to ensure effective support.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Increased client satisfaction through diligent follow-up and personalized support.

• Managed electronic medical record systems to ensure data integrity and compliance with legal standards.
• Developed and implemented policies for efficient retrieval and storage of medical records.
• Collaborated with legal teams to provide accurate documentation for ongoing cases.
• Streamlined workflows within the department, enhancing overall operational efficiency.
• Streamlined record-keeping processes for increased accuracy and reduced errors in documentation.
• Created standard operating procedures to maintain consistency in record-keeping practices throughout the organization.
• Monitored emerging trends in medical record management and advocated for the adoption of new technologies and best practices to enhance organizational efficiency.
• Trained staff on best practices in record management and confidentiality protocols.

Sent out request from insurance providers(Medi-Cal, Medicare, Rawlings Co., ect.)

• Assisted with typing, data entry and answering incoming calls as required.
• Participated in training and other learning opportunities to expand knowledge of company and position.
• Engaged in active listening with callers to confirm or clarify information and diffuse upset callers.
• Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
• Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
• Improved physical and digital filing systems with enhancements to organizational strategies.
• Administered gathering and preparation of medical records, health insurance, and police reports files within strict deadlines and in alignment with specific needs and requests.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Updated records with new information.
• Followed confidentially regulations to maintain privacy.
• Set up appointments with the attorney & clients
• Interpreted for spanish speaking clients
• Prepared files for transfer to other units or for retirement by labeling, listing, boxing and processing files.
• Distributed mail, interoffice correspondence and faxes to correct personnel within facility.

• Opened new cases; confirmed clients information
• Communicated effectively with staff members of operations, finance and clinical departments.
• Maintained confidentiality of patient finances, records and health statuses.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
• Reported new accidents & opened up new claims with insurance company
• Settled PD and LOU
• Set up clients and specialists(chiro, ortho, MRI, ect.)
• Requested medical records from health insurance & medical facilities
• Created more efficient treatment tracking system
• Assisted office manager in pre-litigation cases
• General office duties
• Worked productively in fast-moving work environment to process large volumes of claims.
• Followed up with customers on unresolved issues.
• Checked level and type of coverage and evaluated contracts.

• Maintained office clean and presentable for buyers
• Set up shipping for merchandise
• Calculated and updated inventory system, working with warehouse
• Assisted CEO during shows
• Made sure merchandise was set up.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed filing system, entered data and completed other clerical tasks.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
• Completed forms, reports, logs and records to quickly handle all documentation for human resources.
• Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
• Maintained clean reception area to promote positive, professional environment for clients.
• Performed research to collect and record industry data.
• Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
• Managed calendars to strategically coordinate meetings, appointments and events.
• Updated tracking spreadsheets with latest information.