Christina Villaverde
Knoxville,TN
Summary
Creative professional with extensive project and leadership experience, from concept to completion, during my time as a professor, faculty member, and music director within the field of higher education. This background allowed for a transition into the fields of sales, marketing, and finance. Friendly and engaging team player focused on meeting and exceeding goals. Able to perform well under pressure, goal oriented, and passionate about inspiring and helping others.
Overview
5
5
years of professional experience
Work History
Financial Representative
Fidelity Investments
01.2023 - Current
- Developed knowledge of investment strategies and a wide range of products and services to meet the needs and goals of clients.
- Worked closely with over 60 clients weekly to determine specific goals, connect to wealth management teams and aid in appropriate planning services, both in person and by phone.
- Created and uncovered over $33 million in planning opportunities for branch growth through developing and connecting conversations.
- Trained as phone service and money movement representative, connecting clients to appropriate departments and wealth management teams nationwide.
- Maintained accurate records of all client interactions, ensuring seamless continuity of service across multiple touchpoints.
- Monitored compliance with all applicable financial regulations and laws, identified trends and areas of improvement for increased efficiency.
Bilingual Direct Sales and Marketing Specialist
Vanderbilt Mortgage and Finance Inc.
02.2021 - 01.2023
- Maintained working knowledge of home inventory, status updates, and pricing for customers.
- Scheduled viewings, created daily follow-ups for current and upcoming inventory, scheduled finance applications, worked with managers, asset managers and sales professionals for successful bookings.
- Translated for Spanish speaking customers to assist with closing deals.
- Assisted with training new team members.
Bilingual Government Loan Representative
Vanderbilt Mortgage and Finance Inc.
01.2020 - 02.2021
- Managed delinquency for FHA Title 1 loans, using effective investigative and customer service skills
- Trained to support the FHA Title II team in managing delinquency and account maintenance while adhering to strict federal and state laws/regulations
- Assisted with training new account representatives within a virtual platform for inbound/outbound calls and account reviews
- Managed Spanish queue for Government Servicing Collections
Education
Doctor of Music - Vocal Performance And Pedagogy
Florida State University
Tallahassee, FLMaster of Music - Vocal Performance
Florida State University
Tallahassee, FLBachelor of Music - Vocal Performance
University of Miami
Miami, FLSkills
- Registered Notary in Tennessee
- Fluent in Spanish
- Team Leader and Mentor
- Detail Oriented
- Problem Solver
- Engaging and Enthusiastic
Licenses & Awards
SIE, Series 7, Series 63
- Cultural Champion Award for 1st quarter 2023
- Top sales specialist for 2021 and 2022
Timeline
Financial Representative
Fidelity Investments
01.2023 - Current
Bilingual Direct Sales and Marketing Specialist
Vanderbilt Mortgage and Finance Inc.
02.2021 - 01.2023
Bilingual Government Loan Representative
Vanderbilt Mortgage and Finance Inc.
01.2020 - 02.2021
Doctor of Music - Vocal Performance And Pedagogy
Florida State University
Master of Music - Vocal Performance
Florida State University
Bachelor of Music - Vocal Performance
University of Miami
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