HARRY "Trey" BRITT
Germantown,TN
Summary
Devoted Funeral Director with extensive experience in industry and talent for consoling bereaved families. Patiently counsels families, as well as clients exploring pre-need future funeral options.
Overview
25
25
years of professional experience
Work History
Funeral Director
Northridge Woodhaven Cemetery & Funeral Home
2023.08 - Current
- Assisted in preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
- Increased customer retention, skillfully addressing concerns and resolving conflicts.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Developed strong relationships within community through outreach initiatives and networking events.
- Improved client satisfaction by providing compassionate and personalized funeral services.
- Managed financial transactions and record-keeping with accuracy and confidentiality.
- Counseled bereaved individuals, offering emotional support during challenging times.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Facilitated pre-planning consultations, guiding clients through complex decision-making processes.
- Collaborated with clergy members to plan meaningful and respectful memorial services.
- Secured numerous positive customer testimonials by delivering superb client service.
- Enhanced workplace safety by implementing strict procedures and regular staff training sessions.
- Completed death certificates, burial permits and other legal documents for families.
- Helped families select funeral and burial details from range of available options.
- Worked with cemeteries to schedule grave opening and closing.
- Arranged clergy, music and other service details for clients.
- Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
- Improved appearance of remains with use of cosmetics.
- Assisted clients with pre-arranging funeral services.
- Managed timing of floral deliveries for multiple services per day.
- Secured multiple positive customer testimonials by delivering superb client service.
Funeral Director
Memphis Funeral Home and Memorial Gardens - Bartlett, TN
2021.11 - 2023.01
- Planning, organizing and managing all aspects of celebration of life, funeral and memorial services
Chapel Coordinator
Riemann Family Funeral Home - Gulfport, MS
2021.04 - 2021.11
- Planning, organizing and managing all aspects of funeral and memorial services
Assistant Location Chapel Manager
Memorial Park Funeral Home - Memphis, Tennessee
2020.01 - 2021.04
- Planning, organizing and managing all aspects of funeral and memorial services
Funeral Director
SCI - Memphis Funeral Home - Memphis, Tennessee
2018.11 - 2020.01
- Planning, organizing and managing all aspects of funeral and memorial services
Funeral Director and Embalmer
Hathorn Funeral Home - Columbia, MS
2016.01 - 2018.01
- Planning, organizing and managing all aspects of funeral and memorial services
Business Consultant
First Data - Hagerstown, MD
2006.10 - 2015.12
- Sales Consultant in merchant services industry
- Constantly in top 250 account executives of an International company
- Multiple Presidential Club recipient
- Developed business strategies by conducting comprehensive market research and competitor analysis.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
Funeral Director
Wright & Ferguson Funeral Home - Jackson, MS
1999.12 - 2006.10
- Planning, organizing and managing all aspects of funeral and memorial services
- Prepared remains for services, viewings, and cremations.
- Received positive feedback from families for the care and dignity given to their loved ones during the embalming process.
- Supported funeral home operations by assisting with visitations, viewings, funerals, and other related events when needed.
- Demonstrated expertise in various types of embalming, including arterial, cavity, and hypodermic treatments.
- Maintained a sanitary work environment by adhering to strict safety and cleanliness protocols.
- Collaborated with funeral directors to provide seamless service from embalming to burial or cremation.
- Kept abreast of industry advancements by attending workshops, conferences, and continuing education courses related to embalming practices.
- Contributed to a positive workplace culture by maintaining open communication with colleagues and management.
- Upheld high ethical standards while working closely with medical professionals regarding autopsies and tissue donations if required.
- Assisted with autopsies, reports, and transport.
- Increased team efficiency by training junior staff members in proper embalming techniques and procedures.
- Achieved optimal preservation results through precise injection of appropriate chemical mixtures based on individual cases.
- Provided exceptional customer service to grieving families, addressing questions and concerns with sensitivity and professionalism.
- Dressed bodies and placed in caskets.
- Conducted removal of bodies from place of death, transporting to funeral home.
- Reshaped or reconstructed disfigured or maimed bodies when necessary using dermasurgery techniques and materials such as clay, cotton and wax.
Education
Associate Degree in Funeral Service Technology - Funeral Service And Mortuary Science
Northwest Mississippi Community College
Senatobia05.1993
Skills
- Regulatory Compliance
- Compassionate communication
- Mortuary operations
- Licensed Embalmer in Mississippi and Tennessee
- Licensed Funeral Director in Mississippi and Tennessee
- Grief counseling
- Notary Public
- Empathetic
- Embalming expertise
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
- Self Motivation
- Professionalism
- Professional Demeanor
Activities
- Licensed by the Mississippi State Board of Funeral Service
- Licensed by the Tennessee State Board of Funeral Service
- Licensed by the National Board of Funeral Service
- Member of Tennessee Funeral Directors Association
- Former Member of the Mississippi Coroner's Association
- Former Deputy Coroner of Lamar and Hancock Counties, Mississippi
- Former Reserve Fireman for the City of Brandon, Mississippi
- Rotarian
Timeline
Funeral Director
Northridge Woodhaven Cemetery & Funeral Home
2023.08 - Current
Funeral Director
Memphis Funeral Home and Memorial Gardens - Bartlett, TN
2021.11 - 2023.01
Chapel Coordinator
Riemann Family Funeral Home - Gulfport, MS
2021.04 - 2021.11
Assistant Location Chapel Manager
Memorial Park Funeral Home - Memphis, Tennessee
2020.01 - 2021.04
Funeral Director
SCI - Memphis Funeral Home - Memphis, Tennessee
2018.11 - 2020.01
Funeral Director and Embalmer
Hathorn Funeral Home - Columbia, MS
2016.01 - 2018.01
Business Consultant
First Data - Hagerstown, MD
2006.10 - 2015.12
Funeral Director
Wright & Ferguson Funeral Home - Jackson, MS
1999.12 - 2006.10
Associate Degree in Funeral Service Technology - Funeral Service And Mortuary Science
Northwest Mississippi Community College
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