Devoted Funeral Director with extensive experience in industry and talent for consoling bereaved families. Patiently counsels families, as well as clients exploring pre-need future funeral options.
Overview
25
25
years of professional experience
Work History
Funeral Director
Northridge Woodhaven Cemetery & Funeral Home
08.2023 - Current
Assisted in preparation of bodies for visitation or burial, adhering to strict standards of care.
Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
Managed all aspects of funeral arrangements for smooth and efficient service delivery.
Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
Discussed pre-arranged funeral options and explained pricing to clients.
Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
Increased customer retention, skillfully addressing concerns and resolving conflicts.
Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
Developed strong relationships within community through outreach initiatives and networking events.
Improved client satisfaction by providing compassionate and personalized funeral services.
Managed financial transactions and record-keeping with accuracy and confidentiality.
Counseled bereaved individuals, offering emotional support during challenging times.
Discussed nature of funeral service, disposition of remains and funeral costs with family members.
Facilitated pre-planning consultations, guiding clients through complex decision-making processes.
Collaborated with clergy members to plan meaningful and respectful memorial services.
Secured numerous positive customer testimonials by delivering superb client service.
Enhanced workplace safety by implementing strict procedures and regular staff training sessions.
Completed death certificates, burial permits and other legal documents for families.
Helped families select funeral and burial details from range of available options.
Worked with cemeteries to schedule grave opening and closing.
Arranged clergy, music and other service details for clients.
Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
Improved appearance of remains with use of cosmetics.
Assisted clients with pre-arranging funeral services.
Managed timing of floral deliveries for multiple services per day.
Secured multiple positive customer testimonials by delivering superb client service.
Funeral Director
Memphis Funeral Home and Memorial Gardens - Bartlett, TN
11.2021 - 01.2023
Planning, organizing and managing all aspects of celebration of life, funeral and memorial services
Chapel Coordinator
Riemann Family Funeral Home - Gulfport, MS
04.2021 - 11.2021
Planning, organizing and managing all aspects of funeral and memorial services
Assistant Location Chapel Manager
Memorial Park Funeral Home - Memphis, Tennessee
01.2020 - 04.2021
Planning, organizing and managing all aspects of funeral and memorial services
Funeral Director
SCI - Memphis Funeral Home - Memphis, Tennessee
11.2018 - 01.2020
Planning, organizing and managing all aspects of funeral and memorial services
Funeral Director and Embalmer
Hathorn Funeral Home - Columbia, MS
01.2016 - 01.2018
Planning, organizing and managing all aspects of funeral and memorial services
Business Consultant
First Data - Hagerstown, MD
10.2006 - 12.2015
Sales Consultant in merchant services industry
Constantly in top 250 account executives of an International company
Multiple Presidential Club recipient
Developed business strategies by conducting comprehensive market research and competitor analysis.
Increased client satisfaction by implementing tailored solutions for their unique business needs.
Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
Developed effective improvement plans in alignment with goals and specifications.
Evaluated customer needs and feedback to drive product and service improvements.
Funeral Director
Wright & Ferguson Funeral Home - Jackson, MS
12.1999 - 10.2006
Planning, organizing and managing all aspects of funeral and memorial services
Prepared remains for services, viewings, and cremations.
Received positive feedback from families for the care and dignity given to their loved ones during the embalming process.
Supported funeral home operations by assisting with visitations, viewings, funerals, and other related events when needed.
Demonstrated expertise in various types of embalming, including arterial, cavity, and hypodermic treatments.
Maintained a sanitary work environment by adhering to strict safety and cleanliness protocols.
Collaborated with funeral directors to provide seamless service from embalming to burial or cremation.
Kept abreast of industry advancements by attending workshops, conferences, and continuing education courses related to embalming practices.
Contributed to a positive workplace culture by maintaining open communication with colleagues and management.
Upheld high ethical standards while working closely with medical professionals regarding autopsies and tissue donations if required.
Assisted with autopsies, reports, and transport.
Increased team efficiency by training junior staff members in proper embalming techniques and procedures.
Achieved optimal preservation results through precise injection of appropriate chemical mixtures based on individual cases.
Provided exceptional customer service to grieving families, addressing questions and concerns with sensitivity and professionalism.
Dressed bodies and placed in caskets.
Conducted removal of bodies from place of death, transporting to funeral home.
Reshaped or reconstructed disfigured or maimed bodies when necessary using dermasurgery techniques and materials such as clay, cotton and wax.
Education
Associate Degree in Funeral Service Technology - Funeral Service And Mortuary Science
Northwest Mississippi Community College
Senatobia
05.1993
Skills
Regulatory Compliance
Compassionate communication
Mortuary operations
Licensed Embalmer in Mississippi and Tennessee
Licensed Funeral Director in Mississippi and Tennessee
Grief counseling
Notary Public
Empathetic
Embalming expertise
Teamwork and Collaboration
Problem-Solving
Time Management
Attention to Detail
Multitasking
Reliability
Active Listening
Effective Communication
Adaptability and Flexibility
Decision-Making
Relationship Building
Team building
Self Motivation
Professionalism
Professional Demeanor
Activities
Licensed by the Mississippi State Board of Funeral Service
Licensed by the Tennessee State Board of Funeral Service
Licensed by the National Board of Funeral Service
Member of Tennessee Funeral Directors Association
Former Member of the Mississippi Coroner's Association
Former Deputy Coroner of Lamar and Hancock Counties, Mississippi
Former Reserve Fireman for the City of Brandon, Mississippi
Rotarian
Timeline
Funeral Director
Northridge Woodhaven Cemetery & Funeral Home
08.2023 - Current
Funeral Director
Memphis Funeral Home and Memorial Gardens - Bartlett, TN
11.2021 - 01.2023
Chapel Coordinator
Riemann Family Funeral Home - Gulfport, MS
04.2021 - 11.2021
Assistant Location Chapel Manager
Memorial Park Funeral Home - Memphis, Tennessee
01.2020 - 04.2021
Funeral Director
SCI - Memphis Funeral Home - Memphis, Tennessee
11.2018 - 01.2020
Funeral Director and Embalmer
Hathorn Funeral Home - Columbia, MS
01.2016 - 01.2018
Business Consultant
First Data - Hagerstown, MD
10.2006 - 12.2015
Funeral Director
Wright & Ferguson Funeral Home - Jackson, MS
12.1999 - 10.2006
Associate Degree in Funeral Service Technology - Funeral Service And Mortuary Science
Northwest Mississippi Community College
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