Christina Wagner
Campbellsburg,KY
Summary
Dedicated professional with extensive experience in direct support and client care. Expertise in problem-solving, communication, and organizational skills has consistently enhanced client satisfaction and engagement. Committed to fostering positive relationships and ensuring compliance with healthcare regulations.
Overview
22
22
years of professional experience
Work History
Benefit Verification Specialist
Valeris/Pharmacord
Jeffersonville, IN
10.2024 - Current
- Verified patient eligibility for insurance benefits, ensuring accurate and timely processing of applications.
- Coordinated with healthcare providers to obtain necessary documentation for benefits verification.
- Utilized internal software systems to track and manage benefit verification processes efficiently.
- Communicated effectively with insurance representatives regarding coverage options and benefit details.
Direct Support Professional
Seniors Helping Seniors
Louisville, KY
11.2023 - 09.2024
- Assisted clients with daily living activities to enhance quality of life.
- Developed individualized care plans based on client needs and preferences.
- Monitored and reported changes in client health status to healthcare providers.
- Coordinated transportation for clients to medical appointments and social activities.
- Fostered positive relationships with clients, promoting trust and communication.
Direct Support Professional
Resilient Life Care
La Grange, KY
01.2021 - 06.2022
- Implemented safety protocols to ensure a secure environment for clients.
- Collaborated with multidisciplinary teams to optimize client care strategies.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Residential Coordinator
Cedar Lake Residences
LaGrange, KY
09.2013 - 12.2020
- Coordinated daily operations to enhance resident engagement and satisfaction.
- Developed individualized service plans based on resident needs and preferences.
- Trained and mentored staff in best practices for residential care and support.
- Implemented quality assurance protocols to ensure compliance with regulatory standards.
- Facilitated communication between residents, families, and healthcare providers.
- Evaluated program effectiveness through feedback collection and analysis from residents and staff.
Life Insurance Agent
American Income Life Insurance Company
Jeffersonville, IN
03.2013 - 06.2013
- Educated clients on policy options, benefits, and coverage details to enhance understanding.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Administrative Coordinator/Automotive Service Writer
CarMax
Louisville, KY
02.2004 - 11.2012
- Coordinated cross-departmental communication to streamline operations and enhance information flow.
- Implemented scheduling systems to optimize resource allocation and improve time management efficiency.
- Oversaw project timelines, ensuring adherence to deadlines and alignment with strategic goals.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
Education
Merchandise/Management
Spencerian
Louisville, KYLife/Health Insurance
Commonwealth School of Insurance
Louisville, KYHenry County High School
New Castle, KYSkills
- Accuracy and precision
- Healthcare regulations
- Policy interpretation
- Verbal and written communication
- Documentation and reporting
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
Timeline
Benefit Verification Specialist
Valeris/Pharmacord
10.2024 - Current
Direct Support Professional
Seniors Helping Seniors
11.2023 - 09.2024
Direct Support Professional
Resilient Life Care
01.2021 - 06.2022
Residential Coordinator
Cedar Lake Residences
09.2013 - 12.2020
Life Insurance Agent
American Income Life Insurance Company
03.2013 - 06.2013
Administrative Coordinator/Automotive Service Writer
CarMax
02.2004 - 11.2012
Merchandise/Management
Spencerian
Life/Health Insurance
Commonwealth School of Insurance
Henry County High School