Summary
Overview
Work History
Education
Skills
References
Certification
Accomplishments
Timeline
Generic

Christian Solomon

Indian Land,SC

Summary

Proven expertise in insurance products, customer service and administrative needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Recognized for exemplary customer service and team collaboration.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Benefit Verification Specialist

Talent Bridge - Caremetx
Charlotte, NC
12.2023 - Current
  • Collects and reviews all patient insurance benefit information from the payer to the degree authorized by the SOP of the program.
  • Provides exceptional customer service to all internal team members; resolves any requests in a timely and accurate manner; escalates issues accordingly
  • Achieves/exceeds 15 (+) daily and weekly performance targets for BV completion.
  • Exercises judgment within defined standard operating procedures to determine appropriate action. Coordinates with inter-departmental associates, as necessary.
  • Works on problems of moderate scope where analysis of data requires a review of a variety of factors

Assistant Underwriter

Crump Life Insurance
Charlotte, NC
10.2018 - 09.2023
  • Maintained primary ownership of cases during the underwriting life cycle . Engaging in frequent communication and coordination between life insurance agents,carriers, and internal resources.
  • Assisted with new business processing, renewals, endorsements, cancellations and reinstatements. While maintaining up-to-date knowledge of insurance regulations, best practices and industry trends.
  • Answered 30 calls per shift to assist with customer questions and concerns.
  • Collaborated with other departments such as Claims, Actuarial, Risk Management. to ensure proper risk assessment and pricing decisions were made.
  • Recognized by management for providing exceptional customer service.

Administrative Coordinator

Nationwide Insurance Company
Raleigh, NC
08.2012 - 08.2016
  • Greeted visitors in a courteous manner and directed them to the appropriate office or person.
  • Calculated and processed payroll, monthly billing and invoices for large corporate accounts, created expense reports using company software applications.
  • Boosted new hires 58% by improving promotional, outreach and parent engagement strategies.
  • Maintained customer engagement databases, ensuring accuracy of data entry.
  • Conducted audits of all check batches received from the bank before processing them, compiled daily reports summarizing total number of checks processed during the day along with other pertinent information.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers and crews.

Claims Specialist

Nationwide Insurance
Raleigh, NC
08.2016 - 10.2018
  • Verified details of damage reports, investigated facts, confirmed coverage and liability, negotiated settlements, and determined payments for SIU claims. Resolving complex discrepancies in policyholder files to facilitate accurate claim processing.
  • Examined automobile policies with third-party liability, accident benefits and collision benefits.
  • Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
  • Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in 95% increase in repeat business.
  • Managed heavy workload of 40+ ongoing cases thanks to strong organizational, time management and collaboration skills.
  • Prepared detailed reports outlining findings from investigations.

Global Administrative Assistant

Manpower - IBM
RTP, NC
02.2012 - 08.2012
  • Assisted with international travel arrangements for department personnel, including flight and hotel bookings.
  • Prepared documents such as memos, reports, presentations, correspondence, forms., using MS Office Suite applications.
  • Scheduled internal and external meetings for executives at various locations around the world.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.

Invoicing Specialist

Manpower Staffing - Oxford University Press
Raleigh, NC
05.2012 - 08.2024
  • Reviewed customer invoices for accuracy and completeness, ensuring all required information was present.
  • Resolved invoice discrepancies by obtaining additional information from customers and vendors.
  • Performed data entry into SAP accounting system to ensure accuracy of financial reporting.
  • Created procedure documents in Salesforce to guide end-users through new processes.
  • Handled high-volume invoice processing with minimal supervision.

Education

Skills

  • Accounts receivable/ payable
  • Customer Service
  • Strong ability to prioritize multiple projects
  • Driven to succeed by reaching target goals
  • Complex problem solving
  • Microsoft Excel
  • Calendar Management
  • Data Entry
  • Invoice and Payment Processing
  • Insurance Verification
  • Analyzing Data
  • Caseload Management
  • Insurance Knowledge
  • Client Relationship Building
  • Accuracy and Precision
  • Communication skills
  • Interpersonal skills
  • Time management skills

References

Available upon request.

Certification

  • Notary Public , State of NC
  • LOMA 281
  • Professional Development C.E (Nationwide Insurance)
  • Professional Development C.E (Verizon Business)

Accomplishments

  • Engagement Ambassador
  • Administrative Assistant 2012/2013
  • Top Contributor 3.5% life insurance endorsements monthly.

Timeline

Benefit Verification Specialist

Talent Bridge - Caremetx
12.2023 - Current

Assistant Underwriter

Crump Life Insurance
10.2018 - 09.2023

Claims Specialist

Nationwide Insurance
08.2016 - 10.2018

Administrative Coordinator

Nationwide Insurance Company
08.2012 - 08.2016

Invoicing Specialist

Manpower Staffing - Oxford University Press
05.2012 - 08.2024

Global Administrative Assistant

Manpower - IBM
02.2012 - 08.2012

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Christian Solomon