Christina Washington
Kissimmee,Fl
Summary
Dynamic business and customer service leader with a proven track record of delivering exceptional customer experiences and driving revenue growth in fast-paced environments. Expertise in achieving high levels of customer satisfaction through effective collaboration within cross-functional teams, while maintaining a focus on efficiency and cost reduction. Known for thriving under pressure, demonstrating strong problem-solving skills, and fostering a positive atmosphere that enhances team performance. Committed to leveraging extensive experience to contribute to organizational success by implementing streamlined procedures that benefit both customers and the bottom line.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
25
25
years of professional experience
1
1
Certification
Work History
WH Supervisor
NFI/Fanactics
Orlando, FL
02.2020 - 06.2025
- Oversaw daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on best practices and operational procedures.
- Implemented process improvements that enhanced productivity and reduced downtime.
- Coordinated inventory management, ensuring accuracy in stock levels and timely replenishment.
- Developed schedules to optimize resource allocation and meet customer demands effectively.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Supervisor
NFI Industries/Amazon
Orlando, FL
09.2014 - 02.2020
- Supervising warehouse staff and daily activities.
- Managing, evaluating and reporting on warehouse productivity.
- Tracking and coordinating the receipt, storage, and timely delivery of goods and materials.
- Ordering supplies and maintaining suitable inventory levels.
- Checking orders, bills, items received, inventory, and deliveries for accuracy.
- Maintaining records, reporting relevant information, and preparing any necessary documentation.
- Ensuring basic maintenance standards and compliance with health and safety regulations.
- Performing a daily inspection of the warehouse grounds.
- Coordinating and maintaining fleets and equipment.
- Communicating and coordinating with other departments and customers.
Warehouse Lead
NFI Industries
Orlando, FL
01.2016 - 08.2019
- Supervising warehouse staff and daily activities.
- Managing, evaluating and reporting on warehouse productivity.
- Tracking and coordinating the receipt, storage, and timely delivery of goods and materials.
- Ordering supplies and maintaining suitable inventory levels.
- Checking orders, bills, items received, inventory, and deliveries for accuracy.
- Maintaining records, reporting relevant information, and preparing any necessary documentation.
- Ensuring basic maintenance standards and compliance with health and safety regulations.
- Performing a daily inspection of the warehouse grounds.
- Coordinating and maintaining fleets and equipment.
- Communicating and coordinating with other departments and customers.
Inventory Clerk
NFI Industries
Orlando, FL
09.2014 - 08.2019
- Supervising warehouse staff and daily activities.
- Managing, evaluating and reporting on warehouse productivity.
- Tracking and coordinating the receipt, storage, and timely delivery of goods and materials.
- Ordering supplies and maintaining suitable inventory levels.
- Checking orders, bills, items received, inventory, and deliveries for accuracy.
- Maintaining records, reporting relevant information, and preparing any necessary documentation.
- Ensuring basic maintenance standards and compliance with health and safety regulations.
- Performing a daily inspection of the warehouse grounds.
- Coordinating and maintaining fleets and equipment.
- Communicating and coordinating with other departments and customers.
Administrative Assistant
Ryder
Orlando, FL
01.2011 - 01.2014
- Conduct daily deposits to financial institutions.
- Answering customer questions, providing information, taking and processing orders and addressing complaints.
- Answering phone calls and calling customers and vendors to follow up on appointments and deliveries.
- Compiling, maintaining and updating company records.
- Managing office inventory and working with vendors to ensure the regular supply of office materials.
- Setting up appointments, scheduling meetings, distributing reports and managing the correspondence between the office and external bodies.
- Compiling and maintaining records of office business transactions.
- Training, onboarding and supervising junior clerks.
- Operating office equipment including printers, copiers, fax machines and multimedia instruments.
Customer Service Representative
Atlas Roll-Lite
Orlando, FL
01.2005 - 01.2011
- Obtained patient insurance benefits and eligibility.
- Providing introductory information to prospective and new customers.
- Ensuring that consumers are satisfied with products or services by handling complaints and inquiries.
- Following up with clients or customers by phone or email to check that they're still satisfied with their purchases.
- Letting patrons know about additional products or services that might benefit them.
- Determining the quickest, most effective ways to answer a client’s or customer’s questions.
- Escalating queries and concerns, when necessary.
- Troubleshooting common issues with products or services.
- Working with a team of CSRs and other departments to find appropriate solutions to problems.
Pharmacy Service Rep (CVS Account) / Subject Matter Expert
Connextions
Orlando, FL
01.2000 - 01.2005
- Knowledgeable in regard to the process for claims, authorizations (prescriptions).
- Receive inbound calls in a fast-paced business line.
- Schedule deliveries for specialty medications for patients.
- Offer solutions needed to simplify the patients’ healthcare experience.
- Calculating and processing payments for mail order prescriptions.
- Answering incoming calls from consumers/providers connected with CVS Insurance by navigating multiple computer systems.
- Inquire about any guest experiences and secure any issues.
- Keep workstation clean, stacked, and neatly arranged.
- Excellent communication skills to build relations with customers and CVS.
- Analyze and verify data/verify necessary for processing, including copays, coinsurance, or applicable benefits.
- Ensure that proper benefits are applied to claims using appropriate processes and procedures.
- Communicate and collaborate with consumers to resolve issues, leveraging clear communication skills to ensure comprehensive understanding.
- Handled escalated member problems and complaints with professionalism and courtesy.
- Evaluated, identified and recommended products and services to meet customized customer needs.
- Takes orders by obtaining and verifying information.
- Enters orders by transmitting information.
- Provides product/service information by answering questions; offering assistance.
- Maintains call center database by entering and verifying information; updating contact log.
- Improves quality results by recommending changes.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Education
High School Diploma - General Studies
Cornerstone Christian School
Orlando, FLNo Degree -
Notary
Skills
- Attentiveness
- Process Improvements
- Team Leadership
- Interpersonal Communication Skills
- Knowledge of the Product
- Time Management Skills
- Patience
- Organization & Time Management
- Customer Service
- Phone & Email Communication
- Tenacity
- Microsoft Word, Excel, PowerPoint, Outlook, Teams
- Prior Authorization for Specialty Medications
- Willingness to Learn
- Processing Payments
- Mail Order Service
- Coverage Determinations
- Appeals & Grievances
- Technical Skills
- Decision-Making Skills
- Diagnostic and analytical skills
- Project management
- Strategic Planning
- Leadership Skills
- Coaching and mentoring
- Adaptability
- Building Good Relationships
- Clear Communication skills
- Creativity and resourcefulness
- Empathy
- Equipment maintenance
- Safety Standards
Certification
- Certificate of Achievement - Christina Washington
- Notary Public - State of Florida
Timeline
WH Supervisor
NFI/Fanactics
02.2020 - 06.2025
Warehouse Lead
NFI Industries
01.2016 - 08.2019
Supervisor
NFI Industries/Amazon
09.2014 - 02.2020
Inventory Clerk
NFI Industries
09.2014 - 08.2019
Administrative Assistant
Ryder
01.2011 - 01.2014
Customer Service Representative
Atlas Roll-Lite
01.2005 - 01.2011
Pharmacy Service Rep (CVS Account) / Subject Matter Expert
Connextions
01.2000 - 01.2005
High School Diploma - General Studies
Cornerstone Christian School
No Degree -
Notary