Christina Waters

Office Manager

Restore Wellness Center

09.2018 - 11.2025

Managed scheduling and appointment systems, optimizing patient flow and service delivery.
Developed and implemented administrative procedures, improving organizational effectiveness and compliance.
Coordinated team meetings, fostering collaboration and communication among staff members.
Managed patient intake processes, ensuring accurate data collection and documentation.
Assisted healthcare providers with patient examinations and procedures, enhancing workflow efficiency.
Trained new staff on office protocols and medical software systems, fostering a collaborative environment.
Monitored patient vitals and reported findings to physicians, contributing to quality care delivery.
Facilitated communication between patients and healthcare teams, enhancing overall patient satisfaction.
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Performed medical records management, including filing, organizing and scanning documents.
Coordinated appointment scheduling for multiple providers, optimizing patient flow and resource allocation.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Collected blood samples using venipuncture and capillary techniques to ensure accurate testing.