Diligent healthcare professional with a proven track record documentation management, team training, and management of multiple priorities at once. Friendly head cashier with experience in sales, cash handling, and team management. Skilled in customer service, cash-handling, and problem solving. Focused on team collaboration and achieving results. Adaptable, versatile, and reliable, with strong communication and organizational skills. Demonstrated talents in maintaining financial records.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Head Cashier, Part-time
Lowe’s Home Improvement
11.2024 - Current
Responsibilities:
Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Trained and mentored team members on customer service best practices.
Implemented inventory management procedures to streamline stock replenishment.
Resolved customer inquiries and complaints to enhance satisfaction levels.
Analyzed sales data to identify trends and improve cash handling processes.
Developed training materials for new hires to ensure consistent operational standards.
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Assisted customers by answering questions and fulfilling requests.
Collaborated with management to optimize checkout workflows and reduce wait times.
Monitored compliance with company policies, safeguarding against losses and discrepancies.
Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
Educated employees on register use, merchandising, and customer service.
Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
Promoted culture of excellence and continuous improvement among cashier team.
Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
Improved customer satisfaction with prompt and courteous service, resolving complaints and inquiries with empathy and professionalism.
Sales Associate, Part-time
Lowe’s Home Improvement
03.2023 - 11.2024
Responsibilities:
Implemented inventory management practices, reducing stock discrepancies and improving accuracy.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Engaged with customers to build rapport and loyalty.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Assisted customers with product selection and inquiries, enhancing overall shopping experience.
Maintained product displays and inventory organization, ensuring store presentation standards.
Collaborated with team members to streamline checkout processes, improving efficiency during peak hours.
Resolved customer complaints effectively, fostering positive relationships and retention.
Cytopathology Prep Technician
Cleveland Clinic Mercy Department of Cytology
10.2022 - Current
Responsibilities:
Prepared cytological specimens for examination, ensuring adherence to quality control standards.
Operated laboratory equipment for specimen processing and analysis.
Maintained accurate records of specimen handling and processing workflows.
Collaborated with pathologists to refine specimen preparation techniques.
Trained new technicians on laboratory protocols and best practices.
Implemented process improvements that enhanced workflow efficiency in the lab.
Led quality assurance initiatives to maintain compliance with regulatory standards.
Enhanced laboratory efficiency by maintaining a clean and organized work environment for accurate sample preparation.
Maintained an accurate inventory of supplies, anticipating needs and placing orders as necessary to avoid delays in sample processing.
Exhibited time management skills in prioritizing tasks effectively under tight deadlines without sacrificing attention to detail or quality of work output.
Conducted thorough documentation reviews before submitting completed reports to ensure compliance with regulatory standards and client expectations for quality deliverables.
Provided exceptional customer service when interacting with clients, addressing concerns promptly and professionally while ensuring confidentiality of sensitive information.
Improved accuracy in data entry tasks by consistently double-checking entries against source documents, reducing errors that could impact analysis results or client reporting requirements.
Developed strong relationships with colleagues, fostering a positive work environment that encouraged collaboration and teamwork in achieving shared goals.
Ensured quality control by properly labeling, documenting, and storing samples according to established protocols.
Mentored and trained new team members on lab procedures, equipment usage, and sample preparation techniques, contributing to a cohesive and knowledgeable workforce.
Demonstrated adaptability by quickly learning new technologies and software programs as required for specific project needs or updated lab processes.
Collaborated with cross-functional teams to complete projects that required input from multiple departments or expertise areas within the organization.
Contributed to a safe work environment by adhering to safety guidelines and maintaining up-to-date knowledge of hazardous material handling procedures.
Updated documentation such as technical manuals and equipment maintenance records.
Spearheaded volunteer program that expanded organization's community outreach, enhancing its public image and engagement.
Dermatopathology Consult Coordinator
Cleveland Clinic Main Campus Department of Pathology and Laboratory Medicine
08.2017 - 10.2022
Responsibilities:
Collaborated with cross-functional teams to optimize resource allocation and project timelines.
Facilitated communication between departments to address issues promptly and improve patient care outcomes.
Directed strategic initiatives aimed at enhancing laboratory technology integration and data management systems.
Gathered and organized materials to support operations.
Entered data, generated reports, and produced tracking documents.
Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Implemented project management techniques to overcome obstacles and increase team productivity.
Organized meetings for executives and coordinated availability of conference rooms for participants.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Administrative Assistant
CFE Construction
02.2013 - 08.2017
Responsibilities:
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Contributed to policy updates, researching regulations to ensure company compliance.
Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Managed daily office operations, ensuring efficient workflow and communication among departments.
Assisted in the preparation of project documentation and reports, maintaining accuracy and organization.
Coordinated meetings and schedules for management, optimizing time and resource allocation.
Developed filing systems for project files, enhancing accessibility and retrieval efficiency.
Oversaw inventory management of office supplies, ensuring timely replenishment and cost-effectiveness.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Organized permitting and materials for multiple projects simultaneously.
Assisted in payroll submission.
Aided in company tax preparation and submission.
Reviewed AP documentation for errors and repaired AR documentation for formal review by senior executives.
Flooring Department Supervisor | Fulfillment Lead | Head Cashier | Customer Service Associate | Cashier at Lowe’s Home ImprovementFlooring Department Supervisor | Fulfillment Lead | Head Cashier | Customer Service Associate | Cashier at Lowe’s Home Improvement