CHRISTINA WILLIAMS
Roebuck,WI
Summary
Seasoned Certified Pharmacy Technician with 31 years of experience across retail, clinic, hospital, specialty, and long-term care environments. Highly skilled in medication management, insurance processing, REMS programs, prior authorizations, and patient advocacy. Known for optimizing workflows, ensuring regulatory compliance, and improving medication access while delivering exceptional patient care.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Customer Success Specialist
Script Health PBC
Remote
02.2025 - Current
- Serve as the primary liaison between pharmacy customers and internal product and development teams.
- Communicate customer issues, requests, and workflow needs to support platform improvements.
- Support technology-enabled pharmacy services that expand pharmacists’ ability to prescribe tests and treatments.
Pharmacy Billing Specialist
Select RX
Remote
01.2025 - 02.2025
- Prepared, reviewed and sent patient statements
- Evaluated patient’s financial status and established budget payment plans; followed and reported the status of delinquent accounts.
Insurance Clearance Specialist II
Advocate Aurora Health
Remote
08.2022 - 01.2025
- Streamlined cardiology medication workflows with emphasis on REMS medications, ensuring compliance and efficiency.
- Maintained accurate patient demographics, insurance data, and authorization documentation.
- Coordinated patient pre-registration and communicated coverage options clearly and effectively.
- Managed initial and reauthorization requests in alignment with payer guidelines.
- Secured coverage for medications and copay assistance through detailed clinical and benefits analysis.
Patient Service Representative
Advocate Aurora Health
Hartland, Wisconsin
09.2021 - 08.2022
- Managed patient intake, insurance verification, and demographic updates.
- Processed financial transactions and communicated patient financial responsibility.
- Partnered with Financial Advocates to assist patients with payment resources and documentation.
- Scheduled patient visits and supported onboarding of new team members while maintaining payer compliance.
Pharmacy Technician Specialist
Advocate Aurora Health
Waukesha County, Wisconsin
07.2019 - 09.2021
- Provided comprehensive pharmacy services in compliance with state, federal, and controlled substance regulations.
- Managed documentation, dispensing, and destruction processes for controlled medications.
- Supported quality improvement initiatives and operational standardization efforts.
- Oversaw pharmaceutical and non-pharmaceutical inventory, ordering, and merchandising.
- Performed third-party billing, prior authorizations, error resolution, and financial reconciliation tasks.
Patient Care Advocate
Evergreen Pharmacy
West Allis, WI
03.2017 - 07.2019
- Led outreach and prior authorization processes for Behavioral Health services.
- Administered an injection clinic, providing direct patient care.
- Created marketing materials and managed website content and social media engagement.
Patient Care Advocate
Good Value Pharmacy Long Term Care
West Allis, WI
02.2016 - 03.2017
- Supported long-term care pharmacy operations including production, inventory control, and marketing support.
- Streamlined prior authorization workflows to improve medication delivery timelines.
Digital Content Production Consultant (Seasonal)
Kohl’s Department Stores
Menomonee Falls, WI
10.2015 - 01.2016
- Collaborated with Marketing Design teams to update HTML content and imagery.
- Programmed and placed digital content aligned with seasonal campaigns.
- Conducted quality assurance and troubleshooting for live site content.
Shift Lead
Walgreens
Oconomowoc, WI
01.2015 - 10.2015
- Supervised daily operations, staff coordination, and customer service execution.
- Managed cash handling, vendor orders, and inventory flow.
Certified Pharmacy Technician
Various Employers
Various
02.1993 - Current
- Performed end-to-end pharmacy technician functions across multiple healthcare settings.
- Managed insurance processing, cashiering, inventory control, and delivery coordination.
- Maintained detailed records and ensured regulatory compliance.
- Supported medication adherence through bubble packing and pre-packaging for homebound and institutional patients.
Education
Bachelor’s Degree - Web Design & Interactive Multimedia
The Art Institute of Wisconsin
Milwaukee, WI04.2014
High School Diploma -
Martin Luther High School
Greendale, WI1995
Skills
- Pharmacy Operations & Workflow Optimization
- Prior Authorizations & Insurance Processing
- REMS & Specialty Medications
- HIPAA Compliance & Confidentiality
- Data Entry & Documentation Accuracy
- Problem Solving & Critical Thinking
- Multitasking in High-Volume Environments
- Patient Advocacy & Customer Service
- Technology Savvy & Systems Learning
Certification
- Registered / Licensed Pharmacy Technician — IL, GA, NC, SC, WI
- Certified Pharmacy Technician (CPhT) — PTCB
- Billing and Reimbursement Certificate
PHARMACY LICENSE NUMBERS
- PTCB: 280101040352631
- Georgia: PHTC078717
- Illinois: 04919609
- North Carolina: 83379
- South Carolina: 68476
- Wisconsin: 220845 - 41
Timeline
Customer Success Specialist
Script Health PBC
02.2025 - Current
Pharmacy Billing Specialist
Select RX
01.2025 - 02.2025
Insurance Clearance Specialist II
Advocate Aurora Health
08.2022 - 01.2025
Patient Service Representative
Advocate Aurora Health
09.2021 - 08.2022
Pharmacy Technician Specialist
Advocate Aurora Health
07.2019 - 09.2021
Patient Care Advocate
Evergreen Pharmacy
03.2017 - 07.2019
Patient Care Advocate
Good Value Pharmacy Long Term Care
02.2016 - 03.2017
Digital Content Production Consultant (Seasonal)
Kohl’s Department Stores
10.2015 - 01.2016
Shift Lead
Walgreens
01.2015 - 10.2015
Certified Pharmacy Technician
Various Employers
02.1993 - Current
Bachelor’s Degree - Web Design & Interactive Multimedia
The Art Institute of Wisconsin
High School Diploma -
Martin Luther High School