Latosha Morris
Phoenix,AZ
Summary
Experienced Prior Authorization and Pharmacy Operations Specialist with expertise in utilization management, workflow optimization, and clinical documentation. Proven ability to mentor and train team members, coordinate QA processes, and lead cross-functional initiatives. Skilled in managing prior authorizations, appeals, denials, and complex workflows to ensure timely patient access and compliance. Seeking a Pharmacy Operations Analyst, Clinical Appeals Specialist, or Utilization Management Analyst role with leadership responsibilities
Overview
9
9
years of professional experience
1
1
Certification
Work History
Care Coordinator
Longitude Rx
2025.01 - Current
- Mentors and trained new hires on prior authorization workflows, improving team accuracy and efficiency.
- Manages prior authorization requests via MSOT work queue to minimize therapy delays and ensure compliance.
- Reviews prescriptions for benefit coverage, restrictions, and appropriate pharmacy selection.
- Assists patients with financial assistance programs, including copay support and foundation-based aid.
- Coordinates communication between providers, pharmacists, and care teams to proactively resolve barriers to medication access.
- Streamlines workflow processes and assists management with QA audits to improve overall operational efficiency.
- Utilizes Epic Willow EHR to review and manage prior authorizations, verify patient and provider information, and track approvals.
Prior Authorization Specialist
Lumicera Specialty Pharmacy
2023.01 - 2024.12
- Mentored team members on prior authorization submission, follow-up, and documentation best practices.
- Submitted and tracked prior authorization requests via CoverMyMeds; coordinated with prescribers and insurance teams.
- Managed workflow queues to ensure timely review, approvals, and documentation compliance.
- Provided guidance to colleagues on complex cases, resolving issues and improving team workflow.
- Participated in QA initiatives, identifying trends to enhance prior authorization accuracy and efficiency.
Prior Authorization Coordinator / Pharmacy Technician
MedImpact Healthcare
2021.07 - 2022.12
- Provided mentorship to new team members on prior authorization processing and workflow optimization.
- Processed prior authorizations from intake through finalization in coordination queues.
- Collaborated with prescriber offices to obtain required documentation and clinical information.
- Assisted in QA review of PA cases to identify opportunities for process improvement.
Intake Coordinator / Pharmacy Technician
Diplomat Specialty Pharmacy
2019.11 - 2021.07
- Trained colleagues on referral management and specialty therapy intake workflows.
- Managed incoming referrals and patient documentation for specialty therapies including IVIG, SCIG, Alpha-1, Factor, and HAE medications.
- Assisted prior authorization team with submission, follow-ups, and approval tracking.
- Coordinated communication among patients, providers, and internal teams to ensure timely access to therapy.
- Maintained accurate patient and provider profiles in CPR+ and CareTend systems.
Reimbursement Pharmacy Technician Specialist
River’s Edge Pharmacy
2017.01 - 2019.11
- Mentored new hires on intake, PA, and utilization management processes.
- Processed major medical and pharmacy prior authorizations, including utilization management review.
- Submitted and followed up on grievances and appeals; coordinated contracts with medical groups/IPAs.
- Assisted patients and providers with insurance claims, copay programs, and home infusion scheduling.
- Supported QA audits and compliance initiatives, recommending workflow improvements.
Education
Pharmacy Technician License - Pharmacy
California Board of Pharmacy
Anaheim, CA10.2013
Pharmacy Technician Certification -
American Career College
Anaheim, CA10.2013
High School Diploma -
Cypress High School
Cypress, CA06.2010
Skills
- Prior Authorization & Utilization Management
- Pharmacy Operations & Workflow Optimization
- Team Mentorship & Lead Responsibilities
- Clinical Documentation Review & Accuracy
- Grievances, Appeals & Denials Management
- Insurance Verification: Medicare, Medicaid, HMO, PPO, POS, EPO
- Proficient in HCPC and ICD-10 coding
- Reporting & Metrics Tracking
- Home Health / Home Infusion Coordination
- Microsoft Word, Excel, PowerPoint, Outlook
- Customer Service & Provider Communication
- EHR / Pharmacy Systems: Epic Willow, CPR, CareTend, CoverMyMeds
Certification
- Licensed Certified Pharmacy Technician - 10/2013-8/-2027
Timeline
Care Coordinator
Longitude Rx
2025.01 - Current
Prior Authorization Specialist
Lumicera Specialty Pharmacy
2023.01 - 2024.12
Prior Authorization Coordinator / Pharmacy Technician
MedImpact Healthcare
2021.07 - 2022.12
Intake Coordinator / Pharmacy Technician
Diplomat Specialty Pharmacy
2019.11 - 2021.07
Reimbursement Pharmacy Technician Specialist
River’s Edge Pharmacy
2017.01 - 2019.11
Pharmacy Technician License - Pharmacy
California Board of Pharmacy
Pharmacy Technician Certification -
American Career College
High School Diploma -
Cypress High School