Jazmyn Taylor
Richmond,VA
Summary
Healthcare operations professional with 13+ years of experience managing high-volume clinical and administrative workflows across multi-site urgent care environments. Skilled in prior authorizations, referrals, process improvement, workflow optimization, and cross-functional collaboration. Proven experience contributing to operational initiatives across 80+ urgent care centers while improving efficiency, accuracy, and patient access outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Prior Authorization & Operations Specialist
Patient First
Glen Allen, VA
10.2014 - Current
- Coordinate complex, multi-site operational workflows across 85+ healthcare locations, ensuring regulatory compliance, documentation accuracy, and timely resolution of high-volume authorization and administrative processes
- Serve as a cross-functional liaison between physicians, insurance carriers, administrators, and external stakeholders to resolve operational barriers, support policy implementation, and maintain continuity across healthcare operations
- Manage complex prior authorization processes involving payer requirements, medical necessity reviews, escalations, and timely patient access coordination within high-volume healthcare environments
- Lead process improvement initiatives, including implementation of an automated workflow system that improved operational efficiency by approximately 20%, enhanced reporting accuracy, and streamlined team productivity
- Analyze operational, workflow, and performance data to identify trends, support leadership decision-making, and improve organizational effectiveness across multi-site operations
- Develop standardized onboarding materials, workflow guides, and training documentation adopted across multiple states to improve process consistency, staff alignment, and operational efficiency
- Maintain sensitive healthcare data across multiple EHR and billing systems while ensuring compliance with federal regulations, payer requirements, and organizational policies
- Strengthen internal communication strategies through structured documentation, process templates, and operational guidance supporting frontline staff and cross-functional teams
Patient Relations & Referral Coordinator
Patient First
Glen Allen, VA
06.2012 - 10.2014
- Strengthened communication between patients, clinical staff, and administration through effective conflict resolution, issue escalation, and patient-centered support
- Designed training materials and workflow presentations adopted across four states to improve staff effectiveness, communication consistency, and operational alignment
- Identified operational gaps, documented process improvement opportunities, and escalated workflow concerns to appropriate departments for timely resolution
- Educated patients on insurance requirements, referral processes, and billing-related inquiries while ensuring clarity, accuracy, and positive patient experiences
- Supported financial documentation and billing workflows by maintaining accurate records and assisting with timely resolution of account-related concerns
- Managed high-volume inbound communications within a fast-paced healthcare environment while maintaining professionalism, responsiveness, and service quality
- Supported front-end revenue cycle operations through payment processing, account reconciliation, and administrative coordination
Education
Bachelor of Science - Marketing
Virginia State University
Master of Science - Healthcare Administration
Stratford University
Skills
- Healthcare Operations & Administration
- Prior Authorization & Utilization Management
- Revenue Cycle Support & Compliance Documentation
- Process Improvement & Workflow Optimization
- Data Collection, KPI Tracking & Reporting
- Stakeholder Communication & Cross-Functional Coordination
- Patient-Centered Communication & Cultural Competency
- Training, Onboarding & Staff Support
- Lean Six Sigma Methodologies
- HIPAA & Regulatory Compliance
Certification
Lean Six Sigma Greenbelt
Timeline
Senior Prior Authorization & Operations Specialist
Patient First
10.2014 - Current
Patient Relations & Referral Coordinator
Patient First
06.2012 - 10.2014
Bachelor of Science - Marketing
Virginia State University
Master of Science - Healthcare Administration
Stratford University
Technical Skills
- EMR/EHR Systems
- BP Logix
- Microsoft Office
- Microsoft Teams
- Microsoft Excel
- Outlook
- Asana