Christina Williams
Downey,CA
Summary
Dynamic appointment setter with a proven track record at Blackstone Remodeling, excelling in high-volume call environments. Skilled in Salesforce CRM and adept at building customer rapport, I enhanced appointment confirmation procedures, significantly reducing no-show rates. My positive attitude and goal-oriented approach drive successful client engagements and streamlined scheduling processes.
Overview
8
8
years of professional experience
Work History
Appointment Setter and Dispatcher
Blackstone Remodeling
Beverly Hills, CA
01.2025 - Current
- Conducted outbound calls to schedule appointments for home remodeling consultations.
- Managed client databases to ensure accurate and timely follow-up communications.
- Collaborated with team members to streamline appointment-setting processes and improve efficiency.
- Developed scripts and templates for consistent and effective communication with potential clients.
- Assisted in tracking leads and maintaining organizational standards within CRM systems.
- Coordinated with contractors to align availability for on-site consultations with clients' schedules.
- Enhanced appointment confirmation procedures, reducing no-show rates through proactive outreach efforts.
- Set appointments with salespeople and potential customers.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Acted as first point of contact and set appointments for prospective clients.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
- Collaborated with sales team members to share leads and strategies for securing appointments with high-level decisionmakers.
Customer Service Representative
My Remodeling Group
Encino, CA
04.2022 - 12.2024
- Delivered exceptional customer support by addressing inquiries and resolving issues efficiently.
- Assisted in managing customer accounts, ensuring accurate information and timely updates.
- Collaborated with team members to streamline communication processes and enhance service delivery.
- Utilized CRM software to track customer interactions and maintain detailed records.
- Adapted quickly to changing procedures, maintaining high levels of service consistency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Appointment Setter
Family Home Improvement
Orange, CA
01.2018 - 03.2022
- Scheduled appointments for clients, ensuring alignment with service availability.
- Managed customer inquiries via phone and email, providing timely responses.
- Maintained detailed records of client interactions in CRM system.
- Assisted in developing outreach strategies to increase appointment bookings.
Education
Associate of Science - Early Childhood Care And Education
Sacramento City College
Sacramento, CASkills
- Script memorization
- Telephone etiquette
- Positive attitude
- Salesforce CRM
- Script reading
- High-volume call environments
- Cold calling
- Time management
- Phone etiquette expert
- Flexible schedule
- Setting appointments
- Computer skills
- Clear communication
- Scheduling appointments
- Customer rapport
- Overcoming objections
- CRM software
- Goal oriented
- Outgoing and friendly
Timeline
Appointment Setter and Dispatcher
Blackstone Remodeling
01.2025 - Current
Customer Service Representative
My Remodeling Group
04.2022 - 12.2024
Appointment Setter
Family Home Improvement
01.2018 - 03.2022
Associate of Science - Early Childhood Care And Education
Sacramento City College