Kasey Hernandezz
Forney,TX
Summary
Dynamic and results-driven professional with a proven track record at ACE Insurance Company, Hamilton Bermuda, and expertise in client relationship management and Salesforce CRM. Excelled in enhancing customer satisfaction and retention, achieving a significant increase in scheduled appointments. Skilled in telephone etiquette and leveraging marketing expertise to drive growth and exceed sales targets.
Overview
2021
2021
years of professional experience
Work History
Appointment Setter
ACE Insurance Company, Hamilton Bermuda
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Screened potential customers to determine interest and requirements for products and services of company.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
- Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
- Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
Head Chef Offshore
By-Water Marines
- Developed innovative menu items to enhance dining experience and attract new customers.
- Managed kitchen staff to ensure high-quality food preparation and timely service.
- Improved kitchen efficiency by streamlining food preparation processes.
- Created new recipes and improved existing ones, enhancing overall menu offerings.
- Trained kitchen staff in proper cooking techniques for maintaining consistency and quality.
- Optimized ingredient usage to reduce waste and control food costs.
- Led kitchen team in high-pressure situations to maintain service quality during peak hours.
- Enhanced customer satisfaction by consistently delivering high-quality dishes.
- Maintained kitchen inventory to ensure availability of all necessary ingredients.
- Developed special dishes for themed nights, increasing customer engagement and return visits.
- Conducted regular kitchen audits to ensure adherence to quality standards.
- Implemented cost-saving measures without compromising on food quality.
- Ensured customer satisfaction by accommodating special dietary requests.
- Enhanced team productivity with effective time management and task delegation.
Customer Service Team Leader
Walmart
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Grew revenue by implementing innovative marketing strategies and expanding customer base.
- Developed strategic partnerships to enhance business growth and market presence.
- Increased customer satisfaction with exceptional service and personalized attention.
- Managed daily operations, ensuring seamless workflow and optimal productivity.
- Ensured compliance with regulations to maintain business integrity and credibility.
- Spearheaded product launches, driving sales and increasing market share.
- Improved operational efficiency by streamlining processes and reducing costs.
- Established brand reputation with consistent quality and excellent customer service.
- Strengthened client relationships, resulting in repeat business and referrals.
- Enhanced employee performance through effective training and development programs.
- Reduced overhead expenses by negotiating favorable supplier contracts.
- Implemented innovative solutions to overcome business challenges and drive growth.
- Expanded business reach with effective networking and community involvement.
- Cultivated a positive work environment to boost employee morale and retention.
- Improved financial stability by implementing cost-saving measures and budget controls.
- Enhanced customer loyalty by creating rewarding customer engagement programs.
- Boosted sales performance with targeted promotions and customer engagement strategies.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Owner/Operator Residential Commercial Cleaning Com
Neat and Sweet Cleaning Service
01.2014 - 03.2020
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Grew revenue by implementing innovative marketing strategies and expanding customer base.
- Developed strategic partnerships to enhance business growth and market presence.
- Increased customer satisfaction with exceptional service and personalized attention.
- Managed daily operations, ensuring seamless workflow and optimal productivity.
- Ensured compliance with regulations to maintain business integrity and credibility.
- Spearheaded product launches, driving sales and increasing market share.
- Improved operational efficiency by streamlining processes and reducing costs.
- Established brand reputation with consistent quality and excellent customer service.
- Strengthened client relationships, resulting in repeat business and referrals.
- Enhanced employee performance through effective training and development programs.
- Reduced overhead expenses by negotiating favorable supplier contracts.
- Implemented innovative solutions to overcome business challenges and drive growth.
- Expanded business reach with effective networking and community involvement.
- Cultivated a positive work environment to boost employee morale and retention.
- Improved financial stability by implementing cost-saving measures and budget controls.
- Enhanced customer loyalty by creating rewarding customer engagement programs.
- Boosted sales performance with targeted promotions and customer engagement strategies.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Education
South Lafourche High School
Galliano LASkills
- Script memorization
- Telephone etiquette
- Positive attitude
- Salesforce CRM
- High-volume call environments
- Script reading
- Cold calling
- Time management
- Client relationship management
- Phone etiquette expert
- Flexible schedule
- Setting appointments
- Computer skills
- Clear communication
- Attention to detail
- Customer rapport
- Empathy and patience
- Sales support
- Scheduling appointments
- Work Planning and Prioritization
- Overcoming objections
- Lead generation
- Natural script reading
- Marketing expertise
- Goal oriented
- Outbound calling
- Preparing correspondence
- Outgoing and friendly
- Customer retention
- Building rapport
- Consultative selling
- Appointment plus software knowledge
- Incoming call reception
- Sales consultations and presentations
- Payment processing
- Issue research and investigation
- Willingness to learn
- Teamwork and collaboration
- Customer service
- Relationship building
- Problem-solving
- Scheduling and calendar management
- Follow-up skills
- Lead qualification
- Salesforce
- Canvassing
- Email management
- High-volume call reception
- Multiline phone system proficiency
- Customer conflict resolution
- Intuit quickbooks master
Timeline
Owner/Operator Residential Commercial Cleaning Com
Neat and Sweet Cleaning Service
01.2014 - 03.2020
Appointment Setter
ACE Insurance Company, Hamilton Bermuda
Head Chef Offshore
By-Water Marines
Customer Service Team Leader
Walmart
South Lafourche High School