Elizabeth Younger
Cincinnati,OH
Summary
Dynamic appointment setter with a proven track record at Cartvertising, excelling in client relationship management and cold calling. Recognized for training new staff and achieving high call quotas while maintaining exceptional service quality. Skilled in Salesforce CRM and known for a positive attitude and strong work ethic in high-volume environments.
Overview
9
9
years of professional experience
Work History
Appointment Setter
Cartvertising
Work From Home
01.2019 - 05.2022
- Developed targeted outreach strategies to secure appointments with potential clients.
- Utilized CRM software to track interactions and optimize lead management processes.
- Collaborated with sales teams to align appointment-setting efforts with overall business goals.
- Trained new staff on effective communication techniques and appointment-setting best practices.
- Set appointments with salespeople and potential customers.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Crew Trainer
McDonald's
Goshen Oh
07.2015 - 08.2018
- Trained and mentored new crew members on operational standards and customer service excellence.
- Ensured compliance with food safety regulations and quality control procedures during shifts.
- Assisted in scheduling staff to optimize workflow and maintain efficient service levels.
- Conducted performance evaluations for crew members, providing constructive feedback for improvement.
Customer Service Representative
Fabulous Furs
Covington Ky
01.2013 - 04.2014
- Assisted customers with inquiries and product selection, ensuring positive shopping experiences.
- Processed orders efficiently using point-of-sale system to maintain accurate inventory records.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Collaborated with team members to streamline service processes, enhancing overall customer satisfaction.
Education
High School Diploma - K-12
Clermont Northeastern
Batavia Ohio05.2007
Skills
- Script memorization
- Telephone etiquette
- Positive attitude
- Salesforce CRM
- Script reading
- High-volume call environments
- Cold calling
- Flexible schedule
- Phone etiquette expert
- Client relationship management
- Setting appointments
- Computer skills
- Clear communication
- Attention to detail
- Sales support
- Empathy and patience
- Natural script reading
- Goal oriented
- Outbound calling
- Outgoing and friendly
- Auto dialer systems
- Willingness to learn
- Teamwork and collaboration
- Strong work ethic
Timeline
Appointment Setter
Cartvertising
01.2019 - 05.2022
Crew Trainer
McDonald's
07.2015 - 08.2018
Customer Service Representative
Fabulous Furs
01.2013 - 04.2014
High School Diploma - K-12
Clermont Northeastern