CHRISTINA WILSON

Oversaw deposit and loan operations for call center serving five branches and compliance department, ensuring effective service delivery.

• Streamlined operational processes across multiple departments, resulting in improved workflow and reduced turnaround times.
• Managed teams of 10+ employees across multiple departments, coordinating daily operations and optimizing workflow.
• Managed seven direct reports and 28 indirect reports throughout five credit union areas.
• Coordinated project management efforts to ensure timely execution of key organizational initiatives.
• Played key role in four credit union mergers, including two manual integrations.
• Collaborated with internal and external auditors and examiners to maintain compliance.

• Aided purchasing banks in deconversion of data from FDIC.
• Employment agency for FDIC

• Appointed BSA Officer and member of the ALCO and IT Steering Committees.
• Developed Online Banking and Bill Pay programs, enhancing customer access and convenience.
• Designed and delivered training programs for 65 employees on new systems, improving staff proficiency and service quality.
• Instrumental in the data conversion when Ameribank merged data onto Steel Valley Bank’s core.
• Developed and authored policies and procedures for bank personnel.
• Managed operations and bookkeeping team across two states, ensuring seamless service delivery and operational consistency.
• Supervised daily deposit and proof operations, enhancing efficiency and reliability.
• Acquired Steel Valley Bank

• Increased income 150% by restructuring NSF fees.
• Managed all Branch Operations. Branch Managers were direct reports.
• Created a highly cohesive working environment, dropping turnover ratio from 67% to 5% within one year.
• Assumed duties of Human Resources/Personnel Director, managed annual performance reviews for 19 staff members to enhance team development.
• Developed and authored policies and procedures for bank personnel.
• Provided detailed monthly reports to the Board of Directors.
• Adjusted hours of operations in bank branches, leading to a 20% reduction in staffing requirements while maintaining service quality.
• Managed six-member team in Operations/Bookkeeping Department overseeing operations across three bank branches.
• Worked with Branch and Department personnel to conduct internal audits and prepare for external audits.
• Appointed BSA Officer and member of the Compliance Committee.
• Set up new ATM service and ATM and Debit card services for customers.
• Instrumental in creating the Operations Department, separating duties and streamlining operations.

• Executed daily bookkeeping accurately and on time.
• Assisted pharmacist in tracking and organizing inventory levels to ensure optimal stock availability
• Processed prescriptions accurately for diverse customer needs.
• Assisted pharmacists in medication management and inventory control.
• Educated customers about proper medication usage and potential side effects.

• Maintained cash limits while processing checks, deposits, cashier's checks, money orders, and traveler's checks to ensure accurate transactions.
• Reconciled cash drawer and ATM daily to uphold financial integrity and accuracy.
• Maintained accurate records of customer interactions and transactions.