Samantha Byrd

Responsible for assisting CEO in the overall management of the Credit Union. As a member of Senior Management team, responsible for ensuring member satisfaction with the best interest of the members, employees, and the Credit Union.Provide input on strategic direction and vision to the CEO.

Responsible for processing payroll, New Hire Orientation, and Training all staff members.

• Established protocols for handling customer complaints and inquiries in a timely manner.
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• Developed policies and procedures to ensure consistent implementation of operational objectives.
• Monitored inventory levels and adjusted purchasing orders when necessary.
• Performed financial analysis of proposed projects or investments prior to approval by senior leadership.
• Collaborated with executive team members to create long-term plans for organizational growth and development.
• Managed teams of 10+ employees across multiple departments, overseeing their daily operations and workflow.

• Designed effective organizational structures that aligned with corporate mission and values.
• Gathered and analyzed data to identify areas for improvement in operations and processes.
• Provided leadership during times of organizational change by managing transitions effectively.
• Facilitated meetings among senior executives from different divisions to share best practices.
• Directed the development of new products based on market trends and customer feedback.
• Developed training programs that enhanced employee engagement and job satisfaction.
• Oversaw daily activities of departments such as finance, marketing, sales, customer service, operations, and human resources.
• Created budgeting models for forecasting future financial performance.

• Handled large volumes of currency quickly and accurately with minimal errors.
• Verified customers' identification to ensure compliance with laws and regulations.
• Reported any operational issues or system problems that occurred during shift promptly.
• Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
• Followed up on requests from customers in a timely manner.
• Cross-sold additional bank products when applicable to meet customer needs.
• Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
• Processed wire transfers for customers both domestically and internationally.
• Performed daily reconciliation of teller drawer within established limits.
• Assisted customers in opening new accounts and completing required paperwork.
• Continuously updated knowledge about banking products, services, policies and regulations.
• Explained the features of various banking products available to customers.