Christina Winkleblack
Courier, Virtual Assistant
Los Lunas,NM
Summary
Dependable and experienced driver with a extensive track record of exceeding employer expectations with a focus on exceptional customer service gained from over 15 years of customer service. Eager to learn new skills to advance and willing to take on additional responsibilities to utilize these skills.
Overview
13
13
years of professional experience
Work History
Delivery Courier
Multiple Companies
Albuquerque, NM
09.2022 - Current
- Deployed GPS navigation systems to prepare for deliveries achieving completion above 97%.
- Followed safety procedures and regulations to protect customer contents, verified delivery information including special instructions, and ensured all expectations for each delivery were exceeded.
- Utilizing communication devices to stay in contact with dispatch and customers while maintaining safe driving practices.
- Created and implemented new customer appreciation tactics to exceed satisfaction earning consistent perfect ratings for customer satisfaction.
Independent Field Inspector
Contract Positions
Albuquerque, NM
08.2022 - 02.2023
- Developed and maintained pre-printed documents, forms, and service area maps, ensuring all inspections were completed correctly regardless of signal, data access, or printer availability regardless of area limitations.
- Produced and uploaded detailed reports including specific photographs completing requested orders.
- Utilizing constructive feedback improved work order turnaround time from 5 days to 48 hours tripling initial inspection output.
Home Health Care Aide
Independent Living Resource Center Inc
Albuquerque, NM
08.2019 - 02.2022
- Planned, maintain, and independently executed consistent client home care visits while adapting to unforeseen events requiring creative problem-solving ensuring reliable, thorough aid was provided.
- Established, guided, and logged care plans including housework and meal preparation allowing for multiple circumstances from client limitations or restrictions.
- Maintained consistent adaptability through constant arrival within 2 hours regardless of scheduled time ensuring client's assistance consistently over 2 years.
Tier 2 Technical Support Specialist
T-Mobile
Albuquerque, NM
04.2015 - 04.2021
- Resolved diverse technical, account, and device issues across multiple systems and devices for customers located globally while simultaneously coaching teammates to perform similarly.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Awarded over 20 achievement accolades for advanced skills including sales, escalated call handling and customer satisfaction scores.
- Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues while providing complete account care to ensure complete resolution.
Location Manager
TNT Fireworks
Albuquerque, NM
06.2011 - 07.2015
- Independently completed full cycle staffing for both locations ensuring preparation for operations through implementing new self-formulated training process retaining staff for following season allowing for delegation to accommodate multiple locations.
- Surpassed restocking requirements consistently including first year, awarded second location and maintained dual restock becoming 2 of only 4 locations and maintaining inventory and bookkeeping for both locations.
- Facilitated on-site press release with multiple networks, local newspaper and promotional footage applauding advanced location management.
- Cultivated exciting, inviting atmosphere empowering ability to excel while located within competition property allowing advantageous contract negotiations in consecutive years.
Technical Support Representative
Verizon Wireless
Albuquerque, NM
12.2012 - 03.2015
- Advanced beyond initial role of customer service representative within 30 days through achieving top tier metrics.
- Documented support interactions for future reference and completing customer follow-ups personally ensuring single contact resolution.
- Identified potential sales and executed achieving multiple awards while maintaining top level metrics consistently.
- Diagnosed and troubleshot hardware, software and network issues relaying simplified breakdown of steps for customer completion reducing on-call time.
Retail Manager
Cup-O-Cakes
Albuquerque, NM
04.2010 - 11.2010
- Exceeded sales goals breaking pre-set records at primary location and state fairgrounds location for sales while promoting on local radio, news station and local magazine.
- Trained new employees on newly developed procedures to ensure smooth operation creating schedule, promotions, and exciting product displays.
- Created schedule while allocated tasks during high-traffic times ensuring consistently smooth operations through high traffic location.
- Completed daily paperwork and computer entry of sales data, maintained inventory creating new orders when necessary reducing waste to increase profitability.
Education
Bachelor of Arts - Human Resources Management
University of Arizona
Tucson, AZ01.2020
Associate of Arts - Human Resources Management
Strayer University
Herndon, VA04.2014
Associate of Arts - Hospitality Administration And Management
Central New Mexico Community College
Albuquerque, NM01.2011
Skills
- Reliability with Schedule Adherence
- Effective Problem Solving, Communication and Issue Escalation
- Residential Delivery Etiquette with Contactless Delivery and Attention to Confidentiality
- Excellent Driving Skills to Deliver Time-Sensitive Packages
- Delivery Record Keeping, Interaction Documentation and Database Management
- GPS Software for Route Coordinating to Create Efficient Schedule
Timeline
Delivery Courier
Multiple Companies
09.2022 - Current
Independent Field Inspector
Contract Positions
08.2022 - 02.2023
Home Health Care Aide
Independent Living Resource Center Inc
08.2019 - 02.2022
Tier 2 Technical Support Specialist
T-Mobile
04.2015 - 04.2021
Technical Support Representative
Verizon Wireless
12.2012 - 03.2015
Location Manager
TNT Fireworks
06.2011 - 07.2015
Retail Manager
Cup-O-Cakes
04.2010 - 11.2010
Bachelor of Arts - Human Resources Management
University of Arizona
Associate of Arts - Human Resources Management
Strayer University
Associate of Arts - Hospitality Administration And Management
Central New Mexico Community College
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