Summary
Overview
Work History
Education
Skills
Community Service
Affiliations
References
Timeline
Generic

Christina Wong

WASHINGTON,United States

Summary

Results-driven professional with a Master's degree in Administration (Organizational Development) and extensive experience in government operations and regulatory compliance. Expertise in streamlining processes and managing high-volume administrative functions to enhance operational efficiency. Skilled in implementing best practices for public sector procedures and ensuring compliance with regulations. Proficient in Microsoft Office Suite and Adobe applications, with a strong focus on data analysis and organizational development strategies.

Overview

16
16
years of professional experience

Work History

Deputy Clerk III

DISTRICT OF COLUMBIA SUPERIOR COURT
Washington, United States
02.2017 - Current
  • Responsible for managing, and maintaining all information pertaining to the sealing, and expunging process.
  • Managed sensitive court cases involving sealing and expunging processes, ensuring adherence to federal and local legal standards.
  • Oversaw case activity, monitored timelines, and ensured all entries were error-free in the case management system.
  • Led quality assurance efforts to maintain accurate case documentation, improving office efficiency by 15%.
  • Acted as subject matter expert (SME) on expungement procedures, ensuring 100% compliance with federal and local regulations.
  • Spearheaded the development and implementation of new Standard Operating Procedures (SOPs), which were incorporated into the Criminal Court division's training manual, improving workflow and minimizing errors.
  • Worked closely with cross-functional teams to evaluate and recommend improvements to the new Case Management System, optimizing daily operations and reducing case processing time by 20%.

Accounting Technician

DISTRICT OF COLUMBIA SUPERIOR COURT
Washington, United States
07.2015 - 02.2017
  • Responsible for administrative, clerical, and operational functions of the Criminal Finance Office, including preparation of documentation, cash handling and receipting, bond and restitution verification, and other duties as assigned.
  • Implemented best practices for efficient case processing and effective customer service in the courtroom.
  • Managed computer applications to track case activity and generate or produce statistical reports.
  • Served as a liaison and maintained professional oral and written communication in order to share knowledge with all parties, including court personnel, judicial officers, attorneys, Probation Officers, Central Recording, U.S. Marshals, courtrooms, court resource centers, other divisions, and the general public.
  • Submitted reports to the Branch Supervisor, including but not limited to restitution reconciliation, Prison Check reconciliation, and key performance indicators.
  • Consistently used discretion to independently manage correspondence with partnering agencies, as well as, in all special projects assigned.
  • Fully trained and assisted colleagues on all procedures and calendars.
  • Audit and reconcile Witness Debit payments in CMS.
  • Reviews claims for approval of Debit Cards for Investigators and Civilian witnesses.
  • Produces financial reports required by DOJ as well as other reports as needed.
  • Performs cash reconciliations, payment date accounting; investigates and resolves areas of discrepancy. Delinquency or misuse pertaining to debit Witness Debit Cards.
  • Formulates and assists in the development and implementation of standard operating procedures for Criminal Finance to maximize the efficiency of day to day functions.
  • Creates presentations using Microsoft PowerPoint to highlight office workload and statistics to be presented to senior management. Prepares letters of acknowledgement and other routine judicial correspondence based upon knowledge of the office.

Deputy Clerk I-III

DISTRICT OF COLUMBIA SUPERIOR COURT
Washington, United States
05.2009 - 07.2015
  • Responsible for administrative, clerical, and operational functions of the court, including preparation and processing of filings, documentation, payments and other records and forms.
  • Served as point of contact person for the court with the public regarding all Criminal Division Information and filings.
  • Safeguarded sensitive information by performing all duties in accordance with the policies and procedures, standards, and executive orders and protocols of the Criminal Division with limited supervision.
  • Managed intake and processing of new cases. Reviewed, processed, filed, updated and tracked documents for new and existing cases through automated filing system (Case File Express).
  • Completed warrants, summons, complaints, subpoenas and other forms using Microsoft Word. Entered case information into Excel logs.
  • Conducted quality assurance reviews of filings to ensure accuracy and adequacy. Verified that corrections were made and documents contained all pertinent information to complete the court record.
  • Achieved exemplary scores in ongoing performance measurements by Courtview management system with 98% on ability to utilize technology such as Microsoft Office, Court View, Justis, and other court programs. Provided 98% accuracy of answers to customer inquiries.
  • Revised and improved protocols and procedures to ensure all clerks were thoroughly trained and properly equipped to abide by said protocols and procedures.
  • Provided technical assistance to the Branch Supervisor to create spreadsheet for improvement of office procedures.
  • Appointed by the Branch Chief as the Criminal Division delegate for the new Court Management System (3 day process).

Education

MSA- Master of Science in Administration - Organizational Development

Trinity Washington University
Washington, DC
12.2018

B.A. - Communications and Culture- Legal Communications

Howard University
Washington, DC
05.2009

Skills

  • Administrative support and scheduling
  • Case management
  • Legal compliance
  • Document processing
  • Quality assurance
  • Standard operating procedures
  • Data analysis
  • Records management
  • Customer service
  • Financial reporting
  • Process improvement
  • Attention to detail
  • Effective communication
  • Team collaboration
  • Problem solving
  • Training development
  • Meeting coordination
  • Relationship building
  • Travel arrangements
  • Correspondence writing and editing
  • Cash handling
  • Peer relationships and telephone etiquette
  • Negotiation and persuasion
  • Organizational development
  • Multi-project management
  • Financial management
  • Event coordination and presentation delivery
  • Operational efficiency and change management
  • Research and design strategies
  • Coaching and training techniques

Community Service

  • Alpha Phi Omega National Service Fraternity, 04/01/07, Present, Lifetime Member, Assistant Dean of Fellowship (Fall 2007 - Spring 2008), Vice President of Membership (Fall 2008 - Spring 2009)
  • D.C Superior Court Greeters Volunteer Program, 06/01/12, 2017
  • D.C Superior Court Toastmasters Club, 06/01/12, 06/01/12
  • D.C Superior Court Diversity, Equity, and Inclusion Committee, 06/01/22, Present
  • College Bound Mentor, 09/01/18, Present

Affiliations

  • Podcasting
  • Order of the Eastern Star, Martha Chapter 11

References

References available upon request.

Timeline

Deputy Clerk III

DISTRICT OF COLUMBIA SUPERIOR COURT
02.2017 - Current

Accounting Technician

DISTRICT OF COLUMBIA SUPERIOR COURT
07.2015 - 02.2017

Deputy Clerk I-III

DISTRICT OF COLUMBIA SUPERIOR COURT
05.2009 - 07.2015

MSA- Master of Science in Administration - Organizational Development

Trinity Washington University

B.A. - Communications and Culture- Legal Communications

Howard University

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