Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christina Wood

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Director of Operations

Select Home Care
11.2022 - 08.2024
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Analyzed customer feedback and identified areas for improvement to drive business success.

Intake specialist

Select Home Care
03.2009 - 08.2024
  • Liaised between healthcare providers and patients, ensuring clear communication regarding care plans and expectations.
  • Managed high volume of incoming calls while maintaining exceptional customer service skills and professionalism.
  • Provided compassionate support to patients during their healthcare journey, fostering trust and rapport.
  • Trained new staff members on patient intake procedures, contributing to a well-prepared and cohesive team.
  • Conducted thorough insurance verifications to minimize billing errors and financial complications for patients.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Streamlined appointment scheduling for improved patient experience and reduced wait times.

Insurance Authorizations specialist

Select Home Care
03.2009 - 08.2024
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Updated patient records with accurate, current insurance policy information.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
  • Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
  • Achieved insurance pre-authorizations to enable timely patient procedures.
  • Trained new staff on current, correct insurance verification procedures.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Primary Medical Coder

Select Home Care
03.2008 - 03.2009


  • Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Maintained a high level of productivity while consistently meeting deadlines for claim submissions.
  • Collaborated with physicians to obtain necessary documentation, improving claim approval rates.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.

Processing Team Lead

Nations Lending Service of Ohio
  • Mentored junior staff members, fostering professional growth and skill development within the team.
  • Conducted regular performance reviews for team members, providing constructive feedback to drive continuous improvement.
  • Collaborated closely with management to identify staffing needs, recruit new talent, and build a cohesive team environment.
  • Led a team of processors, ensuring accurate and timely completion of tasks.

Subordination Team Lead

Nations Lending Service of Ohio
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Collected, arranged, and input information into database system.
  • Conducted regular reviews of operations and identified areas for improvement.

Processor

Nations Lending Service of Ohio
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
  • Prepared file for final clear-to-close by branch management.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Coordinated closing process with attorneys, title companies, and government clerks.
  • Handled any conditions sent from underwriting departments.

Subordination Processor

Nations Lending Service of Ohio
  • Contacted the second lien holder to obtain the subordination requirements
  • Reviewed and prepared subordinations for the 2nd lien holder
  • Corrected any subordination rejected from the county and sent back out for recording
  • Followed up daily with the 2nd lien holder for estimated time of arrival for the subordination agreement
  • Responsible daily for meeting individual, team, and departmental goals, and documenting all activity completed on each file.
  • Increased productivity by effectively managing workload and prioritizing tasks.
  • Supported team members in their tasks, contributing to overall team success.

Title Manager

Nations Lending Service of Ohio
05.2003 - 10.2007
  • Managed a team of Title Examiners, providing guidance and supervision to ensure accurate and timely completion of tasks.
  • Contributed significantly to company growth by identifying new business opportunities and cultivating long-term relationships with clients.
  • Overcame challenging deadline constraints by efficiently prioritizing tasks and managing resources accordingly.
  • Reviewed closing documents meticulously to ensure accuracy before finalizing property transfers between parties involved in the transaction.
  • Analyzed title documents to identify potential issues and resolve any discrepancies.
  • Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
  • Communicated with customers to resolve common title issues.

Education

High School Diploma -

Northridge
Johnstown, OH
06.1999

Skills

  • Data Entry
  • Intake Assessment
  • Compassionate communication
  • Critical Thinking Skills
  • Follow-up skills
  • Insurance Verification
  • Patient Scheduling
  • Client Intakes
  • Microsoft Office
  • Customer Service
  • Problem-Solving
  • Collaboration and Teamwork

References

Available upon request

Timeline

Director of Operations

Select Home Care
11.2022 - 08.2024

Intake specialist

Select Home Care
03.2009 - 08.2024

Insurance Authorizations specialist

Select Home Care
03.2009 - 08.2024

Primary Medical Coder

Select Home Care
03.2008 - 03.2009

Title Manager

Nations Lending Service of Ohio
05.2003 - 10.2007

Processing Team Lead

Nations Lending Service of Ohio

Subordination Team Lead

Nations Lending Service of Ohio

Processor

Nations Lending Service of Ohio

Subordination Processor

Nations Lending Service of Ohio

High School Diploma -

Northridge

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