Christina Yarber
Middletown,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Lead Waitress
Putters Sports Bar & Grill
West Chester, OH
09.2018 - Current
- Memorized frequent customer preferences to build relationships & loyalty.
- Checked on guests to verify satisfaction with each course.
- Listened to customer concerns & complaints & quickly rectified issues.
- Suggested additional items to customers to increase restaurant sales.
- Worked with coworkers to complete tasks.
- Participated in ongoing training to enhance own job skills & knowledge.
Customer Service Specialist
All Ohio Technologies
Middletown, OH
01.2012 - 05.2017
- Greeted customers by name & displayed respectful attitude, helping develop rapport with customer base to build lasting relationships.
- Delivered personalized customer service relating to questions & promptly resolved basic problems on customer accounts.
- Followed up with customers regarding product functionality & overall satisfaction.
- Assisted with mentioning new employees during & after training.
- Built sustainable relationships & trust with customer accounts using open & interactive communication.
Education
No Degree - Business
Miami University
Middletown, OHSkills
- Warm and Friendly
- Guest Relations Management
- Food and Beverage Service
- Conflict and Complaint Resolution
- Team Player
- Guest Satisfaction
- Supporting Personal Needs
- Dietary Restrictions
- Guest Inquiries
- Customer Service and Rapport
- PPE Guideline Compliance
- Operational Efficiency
- Equipment Sanitation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Waitress
Putters Sports Bar & Grill
09.2018 - Current
Customer Service Specialist
All Ohio Technologies
01.2012 - 05.2017
No Degree - Business
Miami University
References
Sara West
Manager of Putters Bar & Grill
s.westalways@gmail.com
(513) 915-2933
Vanessa Clark
Assistant to Middletown Chief of Police
vanessac@cityofmiddletown.org
(513) 267-6936
Deanna Shelby
Bartender/UC Student
deanna.shelby98@gmail.com
(513) 330-0924
References
Sara West
Manager of Putters Bar & Grill
s.westalways@gmail.com
(513) 915-2933
Vanessa Clark
Assistant to Middletown Chief of Police
vanessac@cityofmiddletown.org
(513) 267-6936
Deanna Shelby
Bartender/UC Student
deanna.shelby98@gmail.com
(513) 330-0924
References
Sara West
Manager of Putters Bar & Grill
s.westalways@gamil.com
(513) 915-2933
Vanessa Clark
Assistant to Middletown Chief of Police
vanessac@cityofmiddletown.org
(513) 267-6936
Deanna Shelby
Bartender/UC Student
deanna.shelby98@gmail.com
(513) 330-0924
References
Sara West
Manager of Putters Bar & Grill
s.westalways@gamil.com
(513) 915-2933
Vanessa Clark
Assistant to Middletown Chief of Police
vanessac@cityofmiddletown.org
(513) 267-6936
Deanna Shelby
Bartender/UC Student
deanna.shelby98@gmail.com
(513) 330-0924
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