Christina Young-Johnston
Seaside,OR
Summary
Dynamic professional with a proven track record at Washington County Circuit Court, excelling in document preparation and customer service. Recognized for enhancing case management efficiency and reducing clerical errors through strong organizational skills and attention to detail. Committed to fostering collaboration and delivering exceptional support in fast-paced environments.
Overview
2021
2021
years of professional experience
Work History
Court Clerk
Washington County Circuit Court
Hillsboro, OR
- Processed court documents and maintained accurate case files for efficient case management.
- Communicated effectively with attorneys, judges, and the public to facilitate case inquiries and information dissemination.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Strengthened public trust by providing exceptional customer service to individuals seeking assistance or information about their cases.
- Contributed to a positive work environment by collaborating effectively with colleagues and legal professionals.
- Reduced clerical errors by implementing quality control measures when handling sensitive information.
- Compiled and maintained accurate court records, ensuring integrity of legal proceedings.
- Fostered collaborative work environment, improving team efficiency and morale.
- Processed legal documents to uphold court operational standards.
- Managed sensitive case information, ensuring confidentiality and integrity in handling legal documents.
- Performed routine data entry or document management.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
Membership Coordinator
Columbia River Maritime Museum
Astoria, OR
- Coordinated member outreach programs to enhance engagement and retention efforts.
- Developed promotional materials for membership campaigns, increasing visibility and interest.
- Managed membership database, ensuring accurate records and timely updates.
- Assisted in organizing events and activities to foster community involvement among members.
- Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
- Trained new staff members on membership processes, systems, and best practices, ensuring a seamless transition and consistent service quality for members.
- Maintained membership database, ensuring that all information was current and accurate.
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions, and activities that were coming up.
- Collaborated with other departments to develop cross-functional initiatives that improved member engagement and loyalty.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and team productivity by promoting operational best practices.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Owner/Operator
Country Girl Crafts
Portland, OR
05.2018 - 12.2020
- Managed daily operations, ensuring timely production and delivery of handcrafted products.
- Developed and maintained supplier relationships, sourcing quality materials for craft projects.
- Oversaw inventory management, optimizing stock levels to meet customer demand efficiently.
- Trained and mentored new team members on crafting techniques and operational procedures.
- Collaborated with local vendors to expand product offerings and enhance market presence.
- Analyzed sales trends to adjust inventory strategies, improving overall business performance.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
Education
Medical Billing And Coding
AAPC
2026
High School Diploma -
Jewell High School
Jewell, OR06.1986
Associate of Science -
Portland Community College
Portland, OR2011
Skills
- Strong organization
- Data entry
- Court procedures
- Document preparation
- Customer service
- Problem-solving abilities
- Document verification
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Critical thinking
- Active listening
Timeline
Owner/Operator
Country Girl Crafts
05.2018 - 12.2020
Court Clerk
Washington County Circuit Court
Membership Coordinator
Columbia River Maritime Museum
Medical Billing And Coding
AAPC
High School Diploma -
Jewell High School
Associate of Science -
Portland Community College