Summary
Overview
Work History
Education
Skills
Timeline
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Margie Ramos

Margie Ramos

Staten Island,New York

Summary

With a proven track record at the NY Civil Supreme Court, I excel in maintaining organized systems and enhancing court efficiency. My expertise in document preparation and strong organizational skills have significantly contributed to streamlining court operations. I'm recognized for fostering positive work environments and effectively managing sensitive information, demonstrating both hard and soft skills essential for success.

Overview

29
29
years of professional experience

Work History

Court Clerk

NY Civil Supreme Court
12.2003 - Current


  • Provided assistance to attorneys and court personnel in courtroom
  • Maintained and updated disposition of cases after court hearings and trials.
  • Supported courtroom operations during trials, ensuring all parties had necessary materials and equipment for smooth proceedings.
  • Answered telephone calls, took messages and transferred calls to appropriate colleagues.
  • Assisted court in scheduling hearings, meetings and other events to support seamless operations.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Prepared court orders and judgments for signatures.
  • Drafted professional court correspondence to facilitate legal proceedings.
  • Maintained and updated electronic databases to accurately and securely store court documents.
  • Ensured timely resolution of cases with accurate scheduling and coordination of hearings, trials, and conferences.
  • Trained new clerks on court procedures, elevating overall departmental knowledge and performance.

Server

Applebee's Neighborhood Grill & Bar
10.2024 - 02.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Bartender/Server

Curtains Bar & Restaurant
04.2022 - 07.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

NYS Court Officer

Unified Court System
06.1996 - 12.2003
  • Collaborated with judges and attorneys to maintain order in the courtroom, ensuring a fair and just environment for all participants.
  • Oversaw prisoner transportation between holding facilities and courts while maintaining strict security protocols throughout each transfer process.
  • Ensured smooth court proceedings by managing case schedules and maintaining effective communication with all parties involved.
  • Contributed to an efficient trial process by managing exhibits presented in courtrooms during hearings or trials.
  • Increased courtroom safety with thorough searches of individuals entering the premises, confiscating prohibited items as necessary.
  • Provided information and direction to general public.
  • Screened persons entering courthouse using magnetometers, x-ray machines and other devices.
  • Called court to order and announced judge entrances.
  • Escorted jurors, visitors, and prisoners into courtroom.
  • Patrolled court building and grounds and checked visitors and packages at entrances.

Education

Certificate - Bartending

ABC Bartending School
New York, NY
03.2019

Diploma - Art

LaGuardia HS of Music & Art
New York, NY
06.1983

Skills

  • Strong organization
  • Data entry
  • Court procedures
  • Document preparation
  • Strong work ethic
  • Cash handling
  • Guest engagement
  • Suggestive selling
  • Point of sale operation
  • Beverage preparation
  • Inventory management
  • Positive and professional
  • Liquor, wine, and food service
  • High energy and stamina

Timeline

Server

Applebee's Neighborhood Grill & Bar
10.2024 - 02.2025

Bartender/Server

Curtains Bar & Restaurant
04.2022 - 07.2024

Court Clerk

NY Civil Supreme Court
12.2003 - Current

NYS Court Officer

Unified Court System
06.1996 - 12.2003

Certificate - Bartending

ABC Bartending School

Diploma - Art

LaGuardia HS of Music & Art

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Margie Ramos