Experienced with coordinating shipments and managing administrative tasks in logistics. Utilizes effective organizational and multitasking skills to ensure smooth operations. Track record of supporting team efforts and adapting to dynamic work environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Shipping Clerk
Smithfield Food
08.2021 - 05.2025
Maintained accurate records of shipment details, tracking information, and delivery confirmations for future reference.
Improved team productivity by providing comprehensive training and support to new hires.
Conducted regular audits of shipping procedures, identifying areas for improvement and implementing necessary changes.
Contributed to the development of comprehensive operation manuals outlining shipping procedures for new employees.
Developed strong relationships with carriers, fostering effective communication to facilitate smooth deliveries.
Streamlined shipping processes by implementing efficient organizational systems.
Supported internal departments as needed during peak periods or employee absences by assuming additional responsibilities related to order processing and fulfillment.
Ensured compliance with all applicable regulations and company policies regarding packing, labeling, and documentation of shipments.
Communicated with vendors and suppliers to verify timely delivery of goods.
Verified orders by comparing names and quantity of items packaged with shipping documents.
Inspected incoming and outgoing shipments to identify discrepancies with records.
Processed required paperwork to expedite handling of shipped and received goods.
Office Manager/CMA
WellSpring Clinic
04.2017 - 01.2018
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Implemented comprehensive training program for new hires, improving their integration into team and productivity.
Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Improved team morale and cohesion with regular team-building activities and open communication channels.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Identified and communicated customer needs to supply chain capacity and quality teams.
Mentored junior staff members on best practices in accounting procedures, fostering a collaborative work environment conducive to professional growth.
Obtained client medical history, medication information, symptoms, and allergies.
Sanitized, restocked, and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Performed medical records management, including filing, organizing and scanning documents.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Collected and documented patient medical information such as blood pressure and weight.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Prepared lab specimens for diagnostic evaluation.
Completed EKGs and other tests based on patient presentation in office.
Taught patients about medications, procedures, and care plan instructions.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Measured patient spirometry.
Oriented and trained new staff on proper procedures and policies.
Measured patient pulse oximetry.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Collected pertinent data and calculations to aid physician in interpreting results.
Implemented care and efficiency improvements to support and enhance office operations.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Followed appropriate procedures to minimize patient's exposure to radiation.
Supportive Care Technician
The Arc NCR
11.2015 - 10.2016
Maintained a clean and organized work environment, contributing to overall safety and hygiene standards.
Monitored vital signs and reported any abnormalities to nursing staff, promoting prompt medical intervention when necessary.
Responded rapidly during emergency situations, effectively following established protocols in collaboration with the healthcare team.
Improved patient satisfaction by addressing concerns and answering questions in a timely manner.
Developed rapport with long-term patients, fostering trust through consistency in quality care provision.
Enhanced patient comfort by providing attentive and compassionate care.
Administered medications as directed by nursing staff, adhering to strict protocols for dosages and timing.
Actively participated in handoff reports between shifts to ensure continuity of care for each patient.
Provided emotional support to patients and their families, fostering a positive healing environment.
Educated patients on post-care instructions, empowering them to take ownership of their recovery process at home.
Participated in ongoing training sessions to stay updated on latest best practices in patient care techniques.
Collaborated with interdisciplinary healthcare team members, enhancing communication and coordination of patient care plans.
Safely transferred patients using appropriate lifting techniques or mobility assistance devices as needed.
Documented patient interactions thoroughly in electronic medical records system, maintaining accurate records for future reference.
Contributed valuable input during interdisciplinary meetings discussing individualized care plans, emphasizing the importance of patient-centered care.
Efficiently prepared rooms for new admissions, ensuring all necessary supplies were readily available upon arrival.
Cared for patients by providing personal assistance and ambulation.
Advised patients and families on health topics pertinent to care and treatment.
Maintained accurate patient charts and medical records.
Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
Evaluated patient histories and medical records for accuracy and completeness.
Monitored patient vital signs, lab results and other indicators of health.
Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
Utilized medical software to document and track patient progress.
Participated in hospital and clinic staff meetings to discuss patient care.
Instructed patients in at-home care and continued treatments.
Assistant Office Manager/CMA
HoneyGo Pediatrics LLC
12.2014 - 06.2015
Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
Transferred and directed phone calls, guests, and mail to correct staff members.
Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
Recorded expenses and maintained accounting records.
Streamlined office procedures by implementing efficient filing systems and managing schedules.
Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.
Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
Developed comprehensive record-keeping systems that made it easier for employees to access essential documents quickly.
Implemented time-saving techniques to optimize administrative processes, increasing overall efficiency within the office.
Cultivated a professional atmosphere by maintaining open lines of communication among team members.
Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
Assisted in budget preparation and financial management, helping to reduce expenses while maintaining quality service levels.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Interceded between employees during arguments and diffused tense situations.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Monitored front areas so that questions could be promptly addressed.
Kept high average of performance evaluations.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Negotiated with suppliers to secure cost-effective contracts, reducing material expenses.
Strengthened internal controls to minimize errors and fraud, maintaining integrity of financial operations.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Mentored junior staff members on best practices in accounting procedures, fostering a collaborative work environment conducive to professional growth.
Obtained client medical history, medication information, symptoms, and allergies.
Sanitized, restocked, and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Performed medical records management, including filing, organizing and scanning documents.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Collected and documented patient medical information such as blood pressure and weight.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Prepared lab specimens for diagnostic evaluation.
Completed EKGs and other tests based on patient presentation in office.
Taught patients about medications, procedures, and care plan instructions.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Measured patient spirometry.
Oriented and trained new staff on proper procedures and policies.
Measured patient pulse oximetry.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Collected pertinent data and calculations to aid physician in interpreting results.
Implemented care and efficiency improvements to support and enhance office operations.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Followed appropriate procedures to minimize patient's exposure to radiation.
Cashier/Receptionist
Adams Suzuki
03.2011 - 06.2012
Tagging and Titling Vehicles for the Suzuki in and out of State.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Customized support strategies for high-priority clients to ensure their specific needs were met.
Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Improved resolution time with effective problem-solving for customer complaints.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Exhibited high energy and professionalism when dealing with clients and staff.
Investigated and resolved customer inquiries and complaints quickly.
Delivered prompt service to prioritize customer needs.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Maintained up-to-date knowledge of product and service changes.
Unit Secretary
Good Samaritan Hospital
06.2009 - 12.2010
Handled high-pressure situations calmly, efficiently prioritizing tasks during peak hours or emergencies within the unit.
Contributed to a positive work environment through effective collaboration with nurses, doctors, and other hospital staff members.
Improved patient satisfaction by providing efficient administrative support and timely communication to medical staff.
Managed inventory of office supplies to maintain an organized and well-stocked workspace for the entire team.
Expedited discharge processes by preparing required paperwork and coordinating transportation arrangements for patients as needed.
Assisted in training new Medical Unit Secretaries, sharing organizational knowledge and best practices for efficient operations.
Achieved a high level of customer satisfaction by addressing patient concerns promptly and professionally, maintaining open lines of communication throughout their stay.
Fostered a welcoming atmosphere at the reception area, greeting visitors warmly while maintaining confidentiality about patient matters at all times.
Effectively communicated with diverse populations of patients, addressing language barriers or special needs to ensure clear understanding about their care plans.
Maintained an accurate database of physician contact information, enabling prompt communication when necessary.
Facilitated seamless coordination between departments, scheduling appointments and managing transfers for optimal patient care.
Ensured compliance with established policies and procedures by regularly reviewing relevant documentation and staying current with industry regulations.
Reduced errors in billing procedures by diligently verifying insurance information and communicating with patients regarding their financial responsibilities.
Assisted in the preparation of unit meetings and presentations, providing vital support for department management and staff education initiatives.
Streamlined patient admissions process for enhanced patient experience and reduced waiting times.
Implemented electronic health record systems, streamlining workflows and improving accessibility of essential patient information for healthcare providers.
Enhanced accuracy of medical records with diligent data entry, ensuring up-to-date information for healthcare professionals.
Assisted nursing staff in organizing patient charts and updating daily census reports to maintain accurate unit statistics.
Supported medical staff by transcribing physician orders accurately and promptly, ensuring timely treatment implementation.
Safeguarded patient privacy by adhering to HIPAA regulations in handling sensitive medical information.
Answered phone calls and messages for Multiple-physician numerous different medical facility, scheduling appointments, and handling patient inquiries.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Performed various administrative tasks by filing, copying and faxing documents.
Assisted with medical coding and billing tasks.
Placed new supply orders, managed inventory and restocked clerical spaces.
Received and routed laboratory results to correct clinical staff members.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Unit Secretary
Upper Chesapeake Medical Center
08.2007 - 11.2008
Answered phone calls and messages for multiple-physician numerousdifferent medical units, scheduling appointments, and handling patient inquiries.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Handled high-pressure situations calmly, efficiently prioritizing tasks during peak hours or emergencies within the unit.
Contributed to a positive work environment through effective collaboration with nurses, doctors, and other hospital staff members.
Improved patient satisfaction by providing efficient administrative support and timely communication to medical staff.
Managed inventory of office supplies to maintain an organized and well-stocked workspace for the entire team.
Expedited discharge processes by preparing required paperwork and coordinating transportation arrangements for patients as needed.
Assisted in training new Medical Unit Secretaries, sharing organizational knowledge and best practices for efficient operations.
Achieved a high level of customer satisfaction by addressing patient concerns promptly and professionally, maintaining open lines of communication throughout their stay.
Fostered a welcoming atmosphere at the reception area, greeting visitors warmly while maintaining confidentiality about patient matters at all times.
Effectively communicated with diverse populations of patients, addressing language barriers or special needs to ensure clear understanding about their care plans.
Maintained an accurate database of physician contact information, enabling prompt communication when necessary.
Facilitated seamless coordination between departments, scheduling appointments and managing transfers for optimal patient care.
Reduced errors in billing procedures by diligently verifying insurance information and communicating with patients regarding their financial responsibilities.
Assisted in the preparation of unit meetings and presentations, providing vital support for department management and staff education initiatives.
Streamlined patient admissions process for enhanced patient experience and reduced waiting times.
Enhanced accuracy of medical records with diligent data entry, ensuring up-to-date information for healthcare professionals.
Assisted nursing staff in organizing patient charts and updating daily census reports to maintain accurate unit statistics.
Supported medical staff by transcribing physician orders accurately and promptly, ensuring timely treatment implementation.
Safeguarded patient privacy by adhering to HIPAA regulations in handling sensitive medical information.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Performed various administrative tasks by filing, copying and faxing documents.
Assisted with medical coding and billing tasks.
Placed new supply orders, managed inventory and restocked clerical spaces.
Received and routed laboratory results to correct clinical staff members.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Assistant Manager
Dominos Pizza
05.2007 - 07.2007
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Created and maintained safe and secure work environments for employees.
Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Increased employee retention, training staff in effective customer service techniques and product knowledge.
Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
Trained and guided team members to maintain high productivity and performance metrics.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Secretary
HM Keithley and Sons Plumbing
01.2002 - 04.2003
Provided clerical support to company employees by copying, faxing, and filing documents.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Conducted research on behalf of executive staff members as required to support informed decision-making processes within the organization.
Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
Responded to inquiries from callers seeking information.
Supported executive decision-making by preparing agendas, taking minutes during meetings, and distributing relevant information.
Kept reception area clean and neat to give visitors positive first impression.
Contributed to the development of long-term organizational goals by providing administrative support during strategic planning sessions.
Assisted in the development of policies and procedures to streamline administrative processes for improved efficiency.
Emphasized accuracy and attention to detail with thorough proofreading efforts, ensuring error-free documentation for both internal and external communications.
Contributed to a positive work environment by demonstrating professional etiquette in all interactions with colleagues and clients alike.
Managed budgetary responsibilities with accuracy, tracking expenditures and submitting expense reports for approval.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Facilitated timely review of proposals, correspondence and documentation to achieve key strategic initiatives.
Expedited travel arrangements for executives by coordinating flights, accommodations, transportation services, and itineraries as needed.
Developed strong relationships with vendors to ensure timely delivery of supplies while effectively negotiating contracts for cost savings initiatives.
Mastered multi-tasking abilities by effectively prioritizing and managing concurrent projects to ensure timely completion of all assigned tasks.
Optimized time management with meticulous calendar maintenance, ensuring timely completion of tasks and projects.
Streamlined communication channels for optimal productivity, coordinating between departments and liaising with external stakeholders.
Facilitated interdepartmental collaboration by establishing effective lines of communication between team members and leaders.
Maintained inventory of office supplies and placed orders.
Enhanced customer service by promptly addressing inquiries and concerns.
Facilitated team development with organization of skill-building workshops.
Enhanced office efficiency by streamlining filing systems, leading to quicker access to critical documents.
Increased inter-departmental communication by organizing regular update meetings.
Optimized appointment scheduling to maximize executive productivity.
Supported project management activities, contributing to timely completion of initiatives.
Managed executive calendars, reducing scheduling conflicts by meticulous planning and coordination.
Reduced overhead costs by negotiating better rates with office supply vendors.
Maintained confidentiality of sensitive information, ensuring trust and integrity in office dealings.
Coordinated travel arrangements for executives, ensuring cost-effective and timely accommodations.
Improved document management with implementation of digital archiving system.