Christina Zepeda
Laredo,TX
Summary
Dynamic, enthusiastic, and detail-oriented employee with strong interpersonal skills, experienced as a PT Aide at South Texas Direct Physical Therapy. Proven ability to enhance patient care through effective communication, PTA assistance, and emotional support, while maintaining organized environments. Skilled in task prioritization and adept at managing multiple responsibilities in fast-paced settings.
Overview
21
21
years of professional experience
13
13
years of post-secondary education
Work History
PT Aide
South Texas Direct Physical Therapy
11.2023 - Current
- Assisted PTA's with patients during sessions.
- Helped scribe SOAP, short-term and long-term goals, patient exercises, and input CPT codes during sessions under supervision.
- Observed and learned more about PTA activities and what is required of the job.
- Offered patient ease and emotional support if needed.
- Supported staff with whatever was required to make their job easier and provide better care for our patients.
- Kept office and patient room supplies well organized and sufficiently stocked, including laundry.
- Washed laundry.
- Promptly received and forwarded incoming communications such as phone calls when at front desk.
- Helped schedule and confirm patient appointments when at front desk.
Bartender
Star Concessions
02.2004 - 06.2007
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers but not consistently
- Prepared garnishes by evenly slicing and pitting fruits.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Upheld strict regulations for safe alcohol service and food safety.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Assisted with inventorying beverage stock and bar supplies.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Star Concessions
02.2004 - 06.2007
- Worked with Micros system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected dishes and utensils for cleanliness.
Education
Associate of Arts - Graphic Arts
Laredo College
Laredo 09.2012 - Current
Skills
- Strong interpersonal skills
- Strong attention to detail
- Attentive listener
- Relationship building
- Task prioritization
- Housekeeping support
- Time management
- Patient care
- Clear communication
- Active listening
- Emotional intelligence
- Professional phone etiquette
Timeline
PT Aide
South Texas Direct Physical Therapy
11.2023 - Current
Associate of Arts - Graphic Arts
Laredo College
09.2012 - Current
Bartender
Star Concessions
02.2004 - 06.2007
Server
Star Concessions
02.2004 - 06.2007
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