Christina Zimmerly
Center for Sight
Milton,FL
23
years of professional experience
Medical office professional prepared to excel in front desk role. Possesses valuable experience in patient interactions and administrative tasks, ensuring smooth daily operations. Known for teamwork, adaptability, and delivering high-quality service with focus on patient satisfaction.
Work History
Ophthalmic Technician • Lead Oculoplastic Technician
3 Years 10 Months- Conducted comprehensive patient screenings using advanced diagnostic equipment and techniques.
- Assisted ophthalmologists in performing various eye examinations and procedures.
- Conducted patient eye examinations and collected diagnostic data for ophthalmologists.
- Assisted in the administration of vision tests and interpreted results accurately.
- Maintained and calibrated ophthalmic equipment to ensure optimal functionality.
- Managed patient records and scheduling, ensuring efficient clinic operations.
- Trained new staff on equipment usage and best practices for patient care.
- Developed workflows to improve patient flow and reduce wait times significantly.
- Collaborated with medical professionals to enhance treatment plans and outcomes for patients.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
Optometric technician • Optometric Technician
1 Year 4 Months- Conducted patient vision tests and screenings to assist optometrists in diagnosing eye conditions.
- Managed appointment scheduling to optimize patient flow and enhance office efficiency.
- Assisted with the operation of diagnostic equipment, ensuring accurate data collection for examinations.
- Educated patients on proper contact lens usage and care to improve compliance and satisfaction.
- Trained new staff on office procedures and use of electronic health record systems for seamless operations.
- Streamlined inventory management processes, reducing waste and improving supply availability for the clinic.
Preschool Teacher• Preschool Teacher
1 Year 8 Months- Designed and implemented age-appropriate lesson plans to enhance cognitive development.
- Fostered a nurturing environment, promoting social skills and emotional growth among students.
- Collaborated with parents to provide support and resources for child development at home.
- Mentored new staff in classroom management techniques and curriculum delivery methods.
- Developed assessment tools to measure student progress and adapt instructional strategies accordingly.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
Receptionist
7 Months- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing client inquiries and concerns with professionalism.
- Coordinated communication between veterinary staff and clients to facilitate smooth operations.
- Maintained accurate records of patient information and clinic inventory using electronic management systems.
Information Management Journeyman
7 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Pharmacy Technician• Certified Pharmacy Technician
4 Years 2 Months- Processed and dispensed medications accurately based on prescriptions.
- Assisted pharmacists in medication management and patient consultations.
- Maintained inventory levels, ensuring timely restocking of medications and supplies.
- Trained new staff on pharmacy operations and safety protocols.
- Implemented workflow improvements to enhance efficiency in dispensing processes.
- Monitored prescription orders for accuracy, preventing medication errors.
Guest Services Receptionist
9 Months- Managed guest check-in and check-out processes efficiently, ensuring smooth arrival and departure experiences.
- Provided detailed information about hotel amenities and local attractions to enhance guest satisfaction.
- Resolved guest complaints promptly, maintaining high levels of customer service and loyalty.
- Coordinated with housekeeping and maintenance teams to address guest needs immediately and effectively.
- Monitored inventory levels of front desk supplies, ensuring adequate resources for operational efficiency at all times.
- Handled high-pressure situations with professionalism, resolving guest complaints diplomatically and maintaining customer loyalty.
Food Service Worker/Supervisor
1 Year 5 Months- Prepared high-quality sandwiches and pizzas, ensuring adherence to food safety standards.
- Operated kitchen equipment efficiently, maintaining cleanliness and organization throughout service areas.
- Assisted in training new employees on food preparation techniques and customer service protocols.
- Collaborated with team members to streamline order processing, enhancing overall workflow efficiency.
- Managed inventory levels, conducting regular stock assessments to prevent shortages or overages.
- Led shifts during peak hours, coordinating staff activities to maximize productivity and service quality.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Front Line Coordinator
11 Months- Supervised cashier team to ensure exceptional customer service and operational efficiency.
- Trained new cashiers on company policies, procedures, and point-of-sale systems.
- Monitored cash handling practices to maintain accuracy and compliance with financial protocols.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Conducted performance evaluations for team members, providing constructive feedback for development.
- Implemented process improvements that streamlined checkout operations and reduced wait times.
Cashier/Food Service Worker
2 Years 3 Months- Managed cash register operations, maintaining balanced drawers and minimizing discrepancies.
- Processed customer transactions accurately and efficiently, ensuring positive shopping experiences.
- Collaborated with kitchen staff to ensure timely order fulfillment and accurate product availability.
- Assisted in training new team members on operational procedures and customer service standards.
- Implemented best practices for cleanliness and organization, contributing to a welcoming store environment.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Nursing Science
Skills
Patient care
Healthcare
Leadership
Patient support
Office administration
Patient care
Diagnostic testing
Chart documentation
Ocular imaging
Communication Skills
- Ophthalmic Technician - I facilitated clear communication between surgeons and patients regarding pre-op and post-operative requirements.
- Information Management (USAF)- Delivered concise technical support and troubleshooting guidance to diverse personnel, ensuring operational readiness.
- Pharmacy Technician- Communicated accurately with healthcare providers and insurance companies to resolve prescription discrepancies and authorizations issues.
Timeline
Ophthalmic Technician • Lead Oculoplastic Technician
Center for Sight
10.2022 - CurrentRead More
Optometric technician • Optometric Technician
Clovis Vision
05.2021 - 09.2022Read More
Preschool Teacher• Preschool Teacher
Chavez CDC
09.2019 - 05.2021Read More
Receptionist
Avon Lake Animal Clinic
11.2018 - 06.2019Read More
Information Management Journeyman
USAF
11.2018 - 06.2019Read More
Guest Services Receptionist
Holiday Inn Houma
06.2017 - 03.2018Read More
Pharmacy Technician• Certified Pharmacy Technician
CVS Pharmacy
04.2015 - 06.2019Read More
Food Service Worker/Supervisor
Charley's Grilled Subs/Anthony's Pizza
03.2007 - 08.2008Read More
Front Line Coordinator
Giant Eagle
09.2005 - 08.2006Read More
Cashier/Food Service Worker
KFC
06.2003 - 09.2005Read More
Pensacola State College
No Degree from Nursing Science
Read More