Christina Almanza
Bulverde,United States
Summary
Results-driven customer sales and service professional with 8+ years of experience; specializing in identifying client needs and improving company performance. Possesses a strong track record for going above and beyond in order to build relationships with clients and maintain customer loyalty.
Overview
10
10
years of professional experience
Work History
Donor Engagement Specialist
NMDP
10.2023 - Current
- Exceeding target availability goal in FY 2025
- Specializes in building relationships with donors that results in lasting commitment through donation process
- Proactive in search to connect with donors in order to meet transplant center's timeframe
- Adept in resolving complex cases through active communication with donors
- Consistently bridges the gap between NMDP and ethnically diverse donors to resolve intricate barriers
- Advocates for patients at every opportunity and creates a unique experience for ever donor based off of their needs
Member Service Representative
PenFed Credit Union
San Antonio, TX
01.2022 - 09.2023
- Universal representative tasked with managing member's deposit, credit card, and loan accounts along with reviewing new account applications to verify eligibility of prospective members
- Promoted products and services offered by Penfed based on member's needs
- Helped members resolve account problems and navigate internal systems to handle complex requests
- Enhanced member relationships by providing excellent service during each interaction
- Managed member's requests by utilizing internal knowledgebases to develop strategic solutions
Licensed Property Sales Associate
The Hartford Insurance Group
San Antonio, TX
06.2020 - 12.2021
- Proficient in underwriting risks to align with company and state guidelines
- Used active listening to identify customer's needs for their home and auto policies
- In the top 25% of combined sales conversions and top 15% of home conversions
- Built professional relationships with insureds to reinforce confidence and lasting trust with the Hartford
- Attended continuing education courses to further develop my knowledge of working with mature markets
Customer Relations Specialist II
The Hartford Insurance Group
San Antonio, TX
08.2018 - 06.2020
- Issued quotes and processed endorsements for midterm changes and on renewals for Commercial Auto, Worker's Compensation, General Liability, and Property policies based on company guidelines and insured/agent requests
- Provided comprehensive breakdowns for customer invoices, payment history, account activity, loss runs, and agency commission statements
- Used critical thinking to solve complex problems and create an effortless experience for our client
- Customized payment schedules based on customer needs expressed during conversations
- Specially skilled to work directly with agents to amend policy producers codes
Domestic and International Customer Service
J.Crew
San Antonio, TX
07.2015 - 08.2018
- Provided on the floor training to new hire associates
- Lead beginning of shift meetings on policy updates, new promotions, and company news
- Part of team that conducted case-by-case investigations to locate missing packages and items
- Answered customer calls and emails regarding adjusting accounts, item inquiries, returns, service requests, and case updates
- Serviced J.Crew, J.Crew Factory, J.Crew International, and Madewell calls
Education
Associate of Arts - Psychology
San Antonio College
San Antonio, TX05.2024
High School Diploma -
Cornerstone Christian Schools
05.2014
Skills
Interpersonal Skills
- Leadership
- Team Work
- Verbal and Written Communication
- Multitasking with accuracy
- Time Management
- Organization and Documentation
Tools and Technology
- Microsoft Office 365
- Salesforce
- Oracle RDBMS
Timeline
Donor Engagement Specialist
NMDP
10.2023 - Current
Member Service Representative
PenFed Credit Union
01.2022 - 09.2023
Licensed Property Sales Associate
The Hartford Insurance Group
06.2020 - 12.2021
Customer Relations Specialist II
The Hartford Insurance Group
08.2018 - 06.2020
Domestic and International Customer Service
J.Crew
07.2015 - 08.2018
Associate of Arts - Psychology
San Antonio College
High School Diploma -
Cornerstone Christian Schools
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