Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Elizabeth Ballard

Detroit,MI

Summary

Business Systems Analyst with 5+ years of experience in healthcare information technology and financial technology. Skilled in SDLC, process re-engineering, and cross-functional collaboration. Proven record of improving data integrity, streamlining workflows, and delivering scalable solutions that enhance compliance, efficiency, and customer satisfaction.

Overview

2026
2026
years of professional experience

Work History

Business Support Specialist (Remote)

Rocket Mortgage
2014 - 2025
  • Advanced through multiple roles, culminating in leadership as Senior Specialist, recognized for mentoring peers and improving operational workflows.
  • Partnered with cross-functional teams (mortgage operations, underwriting, IT) to resolve client data issues and enhance loan processing systems.
  • Led process re-engineering initiatives that boosted operational workflow efficiency by 20%, improving turnaround times and customer satisfaction.
  • Participated in system testing, User Acceptance Testing, and SDLC phases for system enhancements, ensuring alignment with compliance and business requirements.
  • Analyzed large client datasets, implemented reporting improvements, and ensured accuracy across documentation and systems.

Help Desk Analyst I (Remote)

Data Dimensions
2022 - Current
  • Oversee EDI processes (Make837 production, SEV process improvements), ensuring compliance, accuracy, and efficiency across high-volume healthcare data.
  • Lead cross-functional initiatives with IT and operations to resolve data integrity issues, re-engineer workflows, and enhance reporting processes.
  • Implement validation and reconciliation procedures, reducing claim discrepancies and improving data accuracy.
  • Collaborate with technical teams to refine business requirements, supporting enhancements that improve client deliverables and compliance with HIPAA and CMS regulations.
  • Partner across multiple departments to analyze business processes and drive continuous improvements in system workflows and reporting accuracy.

Education

Bachelor of Science - Business Administration

Eastern Michigan University
Ypsilanti, MI
05-2012

Skills

  • Business Systems Analysis
  • System Development Life Cycle (SDLC)
  • Process Design & Re-engineering
  • Requirements Gathering & Documentation
  • Stakeholder Communication
  • SQL / T-SQL (queries, joins, aggregations)
  • Power BI / Tableau (data insights, visualization)
  • Jira / Confluence (agile project tracking)
  • HIPAA Compliance
  • EDI (837 transactions, healthcare data management)
  • Quality Assurance & UAT Testing

Timeline

Business Support Specialist (Remote)

Rocket Mortgage
2014 - 2025

Help Desk Analyst I (Remote)

Data Dimensions
2022 - Current

Bachelor of Science - Business Administration

Eastern Michigan University

Similar Profiles

CREATE PROFILE