Christina E Cordova
Front Desk Reception
Rio Rancho,NM
Summary
Customer-focused support specialist with 5+ years of experience in administrative, financial, and client service roles. Known for calm professionalism, strong communication, and the ability to resolve complex issues with empathy and precision. Skilled in managing high call volumes, coordinating reports, and navigating compliance-driven environments. Seeking a role that values structure, service excellence, and growth.
Overview
8
8
years of professional experience
Work History
Credit Card Sales & Support Specialist
Bank of America
Rio Rancho, New Mexico
09.2025 - Current
- Delivered compliant, empathetic support to clients navigating credit card products
- Guided customers through digital platforms via screen sharing, ensuring self-service success
- Adapted quickly to evolving compliance standards and integrated feedback into daily workflow
- Practiced and refined sales pitches to align with strict regulatory guidelines
- Managed performance anxiety through preparation, rehearsal, and resilience strategies
Front Desk Receptionist / Lab Assistant
AirWell of New Mexico
Albuquerque, New Mexico
11.2021 - 07.2025
- Manage front desk operations, scheduling, invoicing, and customer service for environmental testing services
- Prepare and distribute detailed reports for asbestos, lead, and mold testing
- Handle 15–30 calls daily, including international inquiries for DIY mold kits via Immunolytics
- Coordinate sample intake and technician workflow for lab analysis
Customer Service Representative
New Mexico Gas Company
Albuquerque, New Mexico
03.2021 - 11.2021
- Processed over 100 payments weekly and managed collections for accounts over 120 days past due
- Handled high-volume inbound calls, resolving billing discrepancies and customer concerns
- Maintained accurate records and executed payment processing via multiple channels
- Cultivated client loyalty through proactive communication and problem-solving. Managed emergency calls.
Customer Care Associate
Lowe’s Companies Inc.
Albuquerque, New Mexico
09.2017 - 03.2021
- Resolved service and billing issues for appliance repairs and warranty claims
- Managed 60+ daily calls and 65+ email interactions with high satisfaction scores
- Activated customer accounts and coordinated service requests
- Developed filing systems for confidential records and supported internal committees.
Education
High School Diploma -
Cibola High School
Albuquerque, NM05-1991
Skills
- Customer Service & Retention
- Compliance & Documentation
- Microsoft Office Suite
- Scheduling & Calendar Management
- Report Preparation & Invoicing
- Typing & Data Entry
- Phone & Email Communication
- Inventory & Office Equipment
- Team Collaboration
- Problem Solving & De-escalation
Timeline
Credit Card Sales & Support Specialist
Bank of America
09.2025 - Current
Front Desk Receptionist / Lab Assistant
AirWell of New Mexico
11.2021 - 07.2025
Customer Service Representative
New Mexico Gas Company
03.2021 - 11.2021
Customer Care Associate
Lowe’s Companies Inc.
09.2017 - 03.2021
High School Diploma -
Cibola High School