Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Christina E Ray

Seville,Ohio
Christina E Ray

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proficient Systems

  • TSYS
  • M-FIles
  • Salesforce
  • FISERV Optis
  • FISERV EASE
  • FISERV Solution Builder
  • Agile Practices
  • PMBOK
  • Smart Sheets
  • Teams Business Management
  • Online Vendor Management sources (Zoom, Go to meeting, Teams etc.)

Overview

24
years of professional experience

Work History

Genesis Financial Solutions

Business Analyst
10.2017 - 05.2023

Job overview

  • Provided technical support for troubleshooting analytics and reporting issues.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Executed analysis of risks and identified risk mitigation strategies.
  • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
  • Created standardized statistical models for use in enhancing and streamlining reporting processes.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Handled project management role for SOR projects, directing multiple departments in successful completion of financial analysis tasks.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.

Genesis Financial Solutions

Product Manager
10.2017 - 05.2023

Job overview

  • Coordinated project planning and execution with team members and team leads.
  • Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
  • Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Liaised with clients to develop deep understanding of business needs and current market landscape.
  • Assessed vendor products and maintained positive vendor relations.
  • Defined and analyzed metrics to measure product performance.
  • Established criteria for each milestone within product roadmap as means to measure developmental progress.
  • Championed customer experience through expert analyzation and communication.

Genesis Financial Solutions

Operations Systems Administrator
10.2017 - 05.2023

Job overview

  • Orchestrated integration and communication of software upgrades.
  • Kept software licenses current for computers and mobile devices.
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
  • Determined compatibility with various software by developing modification and integration programs.
  • Developed programs to integrate and update software products and improve system compatibility.
  • Coached and mentored employees and offered constructive feedback for performance improvement.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.

Sterling Jewelers Inc.

Business Unit Manager
12.2008 - 10.2017

Job overview

  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Panther II Transportation Company

Insurance Manager
09.1999 - 11.2006

Job overview

  • Complied with established internal controls and policies.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Verified insurance claims and determined fair amount for settlement.
  • Investigated claims involving potential and suspected fraudulent activities.
  • Investigated legal issues pertaining to cargo claims.
  • Investigated legal issues pertaining to commercial vehicle claims.
  • Analyzed information gathered by investigations to report findings and recommendations.

Education

Firestone High School
Akron, OH

High School Diploma
06.1994

University Overview

Skills

  • Critical Thinking
  • Client Meetings
  • Systems Analysis
  • System Integration Testing
  • Gantt Charts
  • Product Development
  • Project Management
  • User Acceptance Testing (UAT)
  • Process Flow Diagram Creation
  • Forecasting and Planning
  • Time Management
  • Business Requirements
  • Microsoft Office Suite
  • Microsoft SharePoint
Availability
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Timeline

Business Analyst
Genesis Financial Solutions
10.2017 - 05.2023
Product Manager
Genesis Financial Solutions
10.2017 - 05.2023
Operations Systems Administrator
Genesis Financial Solutions
10.2017 - 05.2023
Business Unit Manager
Sterling Jewelers Inc.
12.2008 - 10.2017
Insurance Manager
Panther II Transportation Company
09.1999 - 11.2006
Firestone High School
High School Diploma
Christina E Ray