Christina Marie Potorski
Enfield,Connecticut
Summary
Seasoned Operations Manager and talented leader with 18 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Sterile Processing Technician III
Baystate Hospital
09.2015 - Current
- Prepare surgical instruments and devices
- Clean, inspect, test, sterilize, store, and deliver devices needed for surgery in a healthcare facility
- Verify and accurately document missing instruments, record sterilizer test results, ensure each instrument is in good working order prior to tray placement
- Operate and maintain steam autoclaves, keeping records of loads complete, items in loads, and maintenance procedures performed
- Make recommendations to management for possible improvement
- Effectively communicate with operating room personnel and others
- Consistently update sterilization certifications.
Operations Manager
Advanced Air Quality, Inc.
04.2002 - 12.2020
- Controlled daily office functions
- Managed a full staff including, recruiting, hiring, training, and reviewing company policies, procedures, and benefit packages
- Scheduled daily workflow for all employees and payroll
- Responsible for collection and deposits of all receivable accounts.
Receptionist / Front Desk Administrator
Performance Rehabilitation
03.2006 - 03.2007
- Checked patients in and out
- Scheduled appointments
- Collected co-payments and balanced daily deposits
- Trained other employees on proper company procedures, which included benefit verification, insurance authorizations, and referrals
- Contacting physician offices and insurance companies.
Accounting / Human Resources Manager
Forastiere Funeral Homes
01.2003 - 03.2006
- Collected and allocated payment
- Prepared audits for clients and third party administrators, payroll, daily finance, and weekly check runs
- Acted as a liaison between regional offices and oversaw five facilities
- Coordinated fundraisers and community benefits and orchestrated employee outings
- Reinforced a positive office environment while maintaining the policies and procedures
- Utilized eleven different phone line systems and four different on-line collections systems.
Account Specialist/ Collection Representative
GE Financial Assurance
03.1998 - 04.2002
- Collected and allocated premium payment from clients and third party administrators, analyzing, and making decisions on reinstatements based on policies and procedures
- Prepared audits based on debits, credits, and adjustments allocated to policy holder’s accounts
- Acted as the liaison between group offices, brokers, clients, and third party administrators via email and telephone.
Education
Accounting -
Holyoke Community College
Certification - Sterile Processing & Decontamination
Asnuntuck Community College
01.2015
High School Diploma -
East Longmeadow High School
06.1993
Skills
- Operations Management
- Schedule Management
- Employee Relations
- Performance Assessment
- HR policies and procedures
- Payroll Management
- Microsoft Office proficiency
- Staff Management
- Diversity and Inclusion
Certification
May 2015, Sterile Processing Technician, PSI Services LLC, Certification Board for Sterile Processing & Distribution
References
- Miriam Allam, Baystate Hospital, 413.364.1336, Professional
- Stephanie Dion, Baystate Hospital, 413.668.8571, Professional
- Marion Dynak, Manager, Pasquale’s Restaurant, 413.537.8753, Professional/Personal
- Michael Gadziala, Funeral Director, Forastiere Funeral Home, 860.280.8149, Professional
- Kristine Morrisino, Baystate Hospital, 413.626.2673, Professional/Personal
- Ricahrd Maier Baystate Hospital, 772.302.7010, Professional/Personal
- Danielle Walley, Baystate Hospital, 774.232.3711, Professional
Hobbies and Interests
- Volunteer and support non profit organizations specializing in Autism Acceptance
- Volunteer and support non profit organizations specializing in Bulldog rescue
Timeline
Sterile Processing Technician III
Baystate Hospital
09.2015 - Current
Receptionist / Front Desk Administrator
Performance Rehabilitation
03.2006 - 03.2007
Accounting / Human Resources Manager
Forastiere Funeral Homes
01.2003 - 03.2006
Operations Manager
Advanced Air Quality, Inc.
04.2002 - 12.2020
Account Specialist/ Collection Representative
GE Financial Assurance
03.1998 - 04.2002
Accounting -
Holyoke Community College
Certification - Sterile Processing & Decontamination
Asnuntuck Community College
High School Diploma -
East Longmeadow High School