CHRISTINA PHILLIPS
HR Professional - SPHR Certified
Tallahassee,Florida
Work Preference
Summary
SPHR-certified HR Professional with over 15+ years of experience driving business results through strategic HR leadership. Expertise in talent management, policy development, compliance, leadership development, and employee engagement. Proven ability to implement data-driven HR initiatives that boost retention, enhance performance, and support organizational goals. Adept at fostering a culture of learning, innovation, and operational excellence. Skilled in aligning HR strategy with business objectives to improve efficiency and workforce development.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Human Resources Consultant
Thrive HR Services, LLC
Tallahassee, FL
03.2022 - Current
- Spearheaded strategic HR initiatives that boosted employee engagement by 28% and exponentially streamlined process efficiency by fostering stronger cross-functional collaboration and enhancing client satisfaction.
- Executed in-depth HR compliance audits across 10+ client business units, achieving 100% adherence to state and federal labor regulations and reducing policy violations through actionable insights and data-driven interventions.
- Delivered leadership-focused HR training programs, resulting in a significant improvement in policy adherence and a substantial increase in leadership competency, while driving an uplift in legal compliance through updated handbooks and tailored development frameworks.
Director of Human Resources
Windwalker Group
Boston, MA
06.2020 - 03.2022
- Oversaw multi-state, government contract HR operations ranging from armed and unarmed security personnel, drone pilots, mental health counselors, military instructors, and various other professional contract employees with zero compliance gaps, aligning practices with evolving federal and multi-state laws while advancing workforce standards and operational consistency across all regions. Successful collective bargaining initiatives and cohesive relationships through unionized contracts.
- Accelerated hiring processes through optimized recruitment strategies, leading to a 36% uptick in team output and significantly shortening onboarding timelines.
- Achieved a 28% increase in employee satisfaction survey results and improved retention rates by 18% through targeted engagement programs, analytical workforce planning, and a robust learning and development culture.
- Reduced payroll processing timelines by 40% through reducing redundancy and utilizing proper data analytics and HRIS capabilities.
Regional Human Resources Manager
Trulieve
Florida
06.2019 - 05.2020
- Directed HR functions across 25 retail locations with sole responsibility of supporting over 1000 Employees, deploying integrated HRIS solutions and policy enhancements that boosted operational efficiency and data integrity. The assigned region consisted of Florida's Panhandle and Space Coast, from Pensacola to Vero Beach.
- Led enterprise-wide initiatives delivering $100K+ in various cost reductions, a 48% rise in compliance audit performance, and a 49% improvement in employee engagement scores.
- Engineered and rolled out leadership training, significantly reducing management-related complaints and promoting consistent people-management practices company-wide.
- Provided extensive leadership development and conducted employee and leadership investigations. Typically, I would be assigned 10-15 employee and/or leadership investigations at any given time. My success with EE investigations was achieved through consistency in the investigatory process, ensuring that all involved parties and witnesses were fairly heard and thoroughly documented, as well as employing due diligence with video surveillance. I also recapped all findings with legal teams to ensure fairness, equity, and sound legal decisions.
Human Resources Project Manager (Contract)
IEM
Florida
09.2018 - 06.2019
- Led HR strategy for a $1.4B HUD federally funded CDBG-DR program across nine sites encompassing the entire state of Florida, maintaining 100% regulatory compliance and enhancing operational efficiency through streamlined processes.
- Oversaw a diverse team of 250 full-time employees and 150+ subcontractors, elevating morale by 40% and reducing HR-related issues through proactive leadership development and workforce management.
- Developed and implemented targeted leadership programs for mid and senior-level managers, driving a significant gain in team performance and accelerating project timelines with increased execution efficiency.
Human Resources Manager
Iconic Group, Inc.
Tallahassee, FL
11.2016 - 09.2018
- Optimized HR operations by introducing cost-efficient benefits strategies, reducing annual spend by $58K without compromising employee satisfaction or coverage quality.
- Led large-scale recruitment efforts, onboarding over 10,000 seasonal employees ahead of provided deadlines, ensuring 100% staffing fulfillment during high-volume periods.
- Implemented automated solutions for managing compensation claims across a 20,000-employee workforce, significantly increasing processing speed and improving accuracy and compliance.
Human Resources Program Manager
Rocket Daddy, Inc.
Tallahassee, Florida
09.2015 - 11.2016
- Led transformative HR initiatives at a high-growth debt consolidation startup, improving employee satisfaction by 28% and enhancing HR operational efficiency through thoughtful process optimization.
- Redesigned end-to-end talent strategies, decreasing turnover by 22% and reducing time-to-hire by 40%, while elevating team morale and retention outcomes.
- Negotiated enhanced benefits offerings, cutting medical premium costs by 17% and improving plan options, which drove a 47% increase in employee benefits satisfaction and strengthened overall engagement.
Skills
Strategic Leadership
HRIS Implementation & Data Optimization
Talent Acquisition & High-Volume Recruiting
Change Management and communication strategies
Compensation & Benefits Administration
Multi-State HR Compliance Management
Analytical Thinking
Diversity, Equity & Inclusion (DEI) Initiatives
HR Auditing & Risk Mitigation
Collaborative Communication
Leadership Development & Training Design
Strategic Workforce Planning
Employee Relations and Investigations
Superior support across all assigned sectors
Onboarding process
HR policies development
Recruitment strategies
Benefits administration
Talent management
Career pathing
Human resource management
Human resources optimization
Employee engagement
Exit interviews
Talent acquisition
Onboarding and orientation
Employee surveys
Employment law
Contract negotiation
Mergers and acquisitions
HRIS management
Value articulation
Teamwork
Teamwork and collaboration
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Organizational skills
Effective communication
Relationship building
Self motivation
Interpersonal skills
Certification
Senior Professional in Human Resources - HR Certification Institute (HRCI). Approved 12/22/2018; Recertification 8/31/2028
Certifications And Awards
- SPHR, HR Certification Institute, 2028-08-01
- The Marquis Who's Who in America Publication Board, 2022-2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Society for Human resource Management
- Big SHRM Chapter
- Guam SHRM Chapter
- Who's Who in America
Timeline
Senior Human Resources Consultant
Thrive HR Services, LLC
03.2022 - Current
Director of Human Resources
Windwalker Group
06.2020 - 03.2022
Regional Human Resources Manager
Trulieve
06.2019 - 05.2020
Human Resources Project Manager (Contract)
IEM
09.2018 - 06.2019
Human Resources Manager
Iconic Group, Inc.
11.2016 - 09.2018
Human Resources Program Manager
Rocket Daddy, Inc.
09.2015 - 11.2016
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